CLO-002 Exam Dumps | A contract that defines the quality and performance metrics that are agreeable to both parties is called

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CompTIA.CLO-002.v2026-01-05.q109
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Question 19/109

A contract that defines the quality and performance metrics that are agreeable to both parties is called an:

A. SOP.

B. SOA.

C. SOW.

D. SLA.

Correct Answer: D

A service level agreement (SLA) is a contract that defines the quality and performance metrics that are agreeable to both parties. An SLA specifies the expectations and responsibilities of the service provider and the customer in terms of service availability, reliability, security, and responsiveness. An SLA also defines the penalties or remedies for non-compliance with the agreed-upon metrics. An SLA is a key component of cloud computing contracts, as it ensures that the cloud service provider delivers the service according to the customer's requirements and expectations12.
Reference:
What is SLA? - Service Level Agreement Explained - AWS 2

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