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Which of the following is MOST commonly found in a network SLA contract?
Correct Answer: B
Service Level Agreement (SLA) A contractual agreement setting out the detailed terms under which a service is provided. SLAs typically govern services that are both measurable and repeatable and include an enforcement mechanism that typically includes financial penalties for non-compliance. Operational-Level Agreement (OLA) Operational-level agreements are typically internal documents established by an organization to define the essential operational needs of an organization in order for it to meet the {{performance metrics defined in a Service Level Agreement}}.