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A recent data breach revealed that a company has a number of files containing customer data across its storage environment. These files are individualized for each employee and are used in tracking various customer orders, inquiries, and issues. The files are not encrypted and can be accessed by anyone. The senior management team would like to address these issues without interrupting existing processes. Which of the following should a security architect recommend?
Correct Answer: D
A CRM application is a type of software that helps organizations manage customer relationships and interactions, including storing and organizing customer data. By consolidating the customer data files into a CRM application and implementing proper access controls, the company can ensure that the data is protected and that only authorized employees have access to it. The security architect should recommend that the CRM application be configured to provision access based on the process and need, so that employees only have access to the data that they need to perform their duties. This can help reduce the risk of unauthorized access to the data and ensure that the data is being used appropriately.