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Users report that multiple desktop computers show the wrong date and time. A technician updates the date and time and restarts the legacy system. When the system restarts, the time and date are incorrect again. Which of the following should the technician do next to troubleshoot?
Correct Answer: C
If the system loses the correct date and time after every reboot, the motherboard is not retaining BIOS/RTC settings when powered off. This is typically caused by a depleted CMOS battery, so replacing it restores proper time retention.