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A user only has access to basic printer functions. A technician notices that the advanced printer features are missing. Which of the following actions will fix this issue?
Correct Answer: B
When a printer only provides basic functionality (such as simple printing without duplexing, color management, stapling, or finishing options), this typically indicates that the system is using a generic or basic printer driver rather than the full-featured driver from the printer manufacturer. Advanced printer features are enabled through manufacturer-specific drivers, which expose all hardware capabilities to the operating system. Operating systems often install default or class drivers automatically, especially when printers are connected via USB or discovered on a network. While these drivers allow basic printing, they do not include proprietary features such as high-resolution settings, tray selection, finishing units, or secure printing options. Installing the correct driver package from the printer manufacturer ensures full compatibility and unlocks advanced functionality.