220-1201 Exam Dumps | A user's wireless headset shows a "connected" status when turned on, but the Bluetooth list on the user's

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CompTIA A+ Certification Exam: Core 1
CompTIA.220-1201.v2026-02-20.q103
Question 41

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Question 41/103

A user's wireless headset shows a "connected" status when turned on, but the Bluetooth list on the user's phone shows that the headset is "not connected." Which of the following should the technician do?

A. Enter the PIN.

B. Turn off Wi-Fi.

C. Re-pair the devices.

D. Enable Bluetooth.

Correct Answer: C

When a device shows asnot connectedeven though it previously paired, the most effective action is tore-pair the devices. This resets the Bluetooth connection, clears any corruption in pairing profiles, and re-establishes communication.
Option A:Entering a PIN is only relevant during initial pairing and may not be prompted again.
Option B:Turning off Wi-Fi doesn't typically affect Bluetooth; they operate on similar frequencies but don't conflict this way in normal use.
Option D:If Bluetooth were disabled, the device wouldn't appear at all, not just show as "not connected." CompTIA A+ Core 1 Exam Objective Reference:
Objective 1.5: Given a scenario, connect and configure accessories and ports of mobile devices.

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