220-1201 Exam Dumps | A user reports that a software application functioned as expected the previous day, but this morning,

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CompTIA A+ Certification Exam: Core 1
CompTIA.220-1201.v2026-02-20.q103
Question 79

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Question 79/103

A user reports that a software application functioned as expected the previous day, but this morning, the user is unable to launch the application. Which of the following describe what the technician should do next?

A. Research the symptoms

B. Identify any changes the user has made

C. Determine which steps need to be performed.

D. Check the vendor's website for guidance.

Correct Answer: B

Identifying changes made to the system is the next step to troubleshoot why an application no longer launches, as recent changes often cause such issues.
Why Not A (Research the symptoms): Research is broader and should come after identifying changes.
Why Not C (Determine which steps need to be performed): This comes after identifying the issue.
Why Not D (Check the vendor's website): This is a later step if further guidance is needed.
CompTIA A+ Exam Reference: Core 2 (220-1102), Section 3.1, troubleshooting methodology.

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