220-1201 Exam Dumps | A technician is troubleshooting issues occurring on a user's mobile device. Applications and the OS have

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CompTIA A+ Certification Exam: Core 1
CompTIA.220-1201.v2026-02-20.q103
Question 19

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Question 19/103

A technician is troubleshooting issues occurring on a user's mobile device. Applications and the OS have slow response times, even when performing simple tasks, such as writing an email. Additionally, new applications occasionally fail to launch. Which of the following should the technician do next?

A. Move the device to a room with a colder temperature.

B. Close unnecessary programs.

C. Reset to factory default settings.

D. Check the battery health of the device.

Correct Answer: B

The symptoms - slow response and failed app launches - indicate that thedevice's memory or processing resources are overutilized. Closing unnecessary apps can free up RAM and CPU resources, improving performance.
Option A:Overheating may cause sluggishness, but that's not indicated here.
Option C:Factory reset is a last resort, not the next logical step.
Option D:Battery health would affect uptime, not system speed.
CompTIA A+ Core 1 Exam Objective Reference:
Objective 1.6: Given a scenario, configure basic mobile device network connectivity and application support.

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