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Question 62/352

While assisting a customer with an issue, a support representative realizes the appointment is taking longer than expected and will cause the next customer meeting to be delayed by five minutes. Which of the following should the support representative do NEXT?

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Question List (352q)
Question 1: A technician receives a call from a user who is on vacation....
Question 2: A user's computer unexpectedly shut down immediately after t...
Question 3: Which of the following environments allows for the testing o...
Question 4: Which of the following commands can a technician use to get ...
Question 5: The calendar application on an employee's smartphone is expe...
Question 6: A user takes a work-issued laptop home for the first time. W...
Question 7: A user requested that the file permissions on a Linux device...
Question 8: After a company installed a new SOHO router customers were u...
Question 9: A technician sees a file that is requesting payment to a cry...
Question 10: A macOS user is installing a new application. Which of the f...
Question 11: Welcome to your first day as a Fictional Company. LLC helpde...
Question 12: A user receives a call from someone who claims to be from th...
Question 13: The Chief Executive Officer at a bark recently saw a news re...
Question 14: An administrator needs to select a method to dispose of SSDs...
Question 15: Which of the following is also known as something you know, ...
Question 16: A call center handles inquiries into billing issues for mult...
Question 17: A technician is trying to encrypt a single folder on a PC. W...
Question 18: In an organization with a standardized set of installed soft...
Question 19: Which of the following Windows 10 editions is the most appro...
Question 20: A user reports a virus is on a PC. The user installs additio...
Question 21: A user calls the help desk to report that Windows installed ...
Question 22: Which of the following editions of Windows 10 requires react...
Question 23: A systems administrator is troubleshooting network performan...
Question 24: Which of the following macOS features provides the user with...
Question 25: Which of the following environmental controls is most import...
Question 26: A technician needs to replace a PC's motherboard. The techni...
Question 27: A computer on a corporate network has a malware infection. W...
Question 28: Which of the following is an advantage of using WPA2 instead...
Question 29: A technician is tasked with configuring a computer for a vis...
Question 30: A technician thinks that a computer on the network has been ...
Question 31: A technician is unable to access the internet or named netwo...
Question 32: An employee has repeatedly contacted a technician about malw...
Question 33: A technician needs to update the software on several hundred...
Question 34: Which of the following provide the BEST way to secure physic...
Question 35: A systems administrator is tasked with configuring desktop s...
Question 36: A user reports that an Android mobile device takes a long ti...
Question 37: A user reports an issue when connecting a mobile device to B...
Question 38: A user is no longer able to start the OS on a computer and r...
Question 39: A technician is setting up a new laptop for an employee who ...
Question 40: A technician needs to recommend the best backup method that ...
Question 41: A company's assets are scanned annually. Which of the follow...
Question 42: A desktop support technician is tasked with migrating severa...
Question 43: During a recent flight an executive unexpectedly received se...
Question 44: A user is unable to access the internet but can still print ...
Question 45: Maintaining the chain of custody is an important part of the...
Question 46: A user is setting up backups on a workstation. The user want...
Question 47: A technician is preparing to remediate a Trojan virus that w...
Question 48: A help desk technician needs to remotely access and control ...
Question 49: A user reports that text on the screen is too small. The use...
Question 50: A user attempts to install additional software and receives ...
Question 51: Which of the following security methods supports the majorit...
Question 52: A technician needs to manually set an IP address on a comput...
Question 53: A company discovered that numerous computers from multiple g...
Question 54: A SOHO client is having trouble navigating to a corporate we...
Question 55: A user's iPhone was permanently locked after several tailed ...
Question 56: A user opened an infected email. A security administrator re...
Question 57: An IT services company that supports a large government cont...
Question 58: Which of the following commands lists running processes in L...
Question 59: A technician needs to configure a computer for a user to wor...
Question 60: A technician removed a virus from a user's device. The user ...
Question 61: A Windows workstation that was recently updated with approve...
Question 62: While assisting a customer with an issue, a support represen...
Question 63: Which of the following operating systems is most commonly us...
Question 64: A mobile phone user has downloaded a new payment application...
Question 65: A hotel's Wi-Fi was used to steal information on a corporate...
Question 66: A user's PC is performing slowly after the user clicked on a...
Question 67: Which of the following would most likely be used in a small ...
Question 68: A technician has been tasked with using the fastest and most...
Question 69: A technician is unable to completely start up a system. The ...
Question 70: A help desk team lead contacts a systems administrator becau...
Question 71: A proxy server is required for internet access from a corpor...
Question 72: A technician is implementing the latest application security...
Question 73: Which of The following refers to the steps to be taken if an...
Question 74: Malware is installed on a device after a user clicks on a li...
Question 75: Which of the following file types allows a user to easily un...
Question 76: Antivirus software indicates that a workstation is infected ...
Question 77: A technician is troubleshooting a PC that is unable to perfo...
Question 78: Which of the following would MOST likely be deployed to enha...
Question 79: A BSOD appears on a user's workstation monitor. The user imm...
Question 80: A technician receives a help desk ticket from a user who is ...
Question 81: Employees want their Windows 10 laptops to wirelessly connec...
Question 82: A company installed WAPs and deployed new laptops and dockin...
Question 83: A Windows user recently replaced a computer The user can acc...
Question 84: When a user calls in to report an issue, a technician submit...
Question 85: A user notices a small USB drive is attached to the user's c...
Question 86: Ann, a CEO, has purchased a new consumer-class tablet for pe...
Question 87: An organization wants to deploy a customizable operating sys...
Question 88: A customer calls a service support center and begins yelling...
Question 89: Which of the following is the most practical method to reduc...
Question 90: Which of the following is a data security standard for prote...
Question 91: A technician receives a help desk ticket regarding a softwar...
Question 92: A user reports some single sign-on errors to a help desk tec...
Question 93: A technician suspects a rootkit has been installed and needs...
Question 94: A technician at a customer site is troubleshooting a laptop ...
Question 95: Which of the following would allow physical access to a rest...
Question 96: A Windows computer is experiencing slow performance when the...
Question 97: In which of the following scenarios would remote wipe capabi...
Question 98: Which of the following command-line tools will delete a dire...
Question 99: A user with a disability needs to be able to press the Ctrl+...
Question 100: A user's smartphone screen is not rotating. The technician c...
Question 101: A new service desk is having a difficult time managing the v...
Question 102: Which of the following best describes a rollback plan?...
Question 103: A user connected a smartphone to a coffee shop's public Wi-F...
Question 104: A technician needs to exclude an application folder from bei...
Question 105: A technician receives a high-priority ticket about sensitive...
Question 106: A technician is troubleshooting a Windows 10 PC that has exp...
Question 107: A company acquired a local office, and a technician is attem...
Question 108: A user updates a mobile device's OS. A frequently used appli...
Question 109: A Windows administrator is creating user profiles that will ...
Question 110: A large company is selecting a new Windows operating system ...
Question 111: The web browsing speed on a customer's mobile phone slows do...
Question 112: A user reports that a device with a statically defined IP is...
Question 113: h company uses shared drives as part of a workforce collabor...
Question 114: A user reports that a new, personally owned tablet will not ...
Question 115: A user's company phone has several pending software updates....
Question 116: Before leaving work, a user wants to see the traffic conditi...
Question 117: A company wants to remove information from past users' hard ...
Question 118: A technician downloaded software from the Internet that requ...
Question 119: A remote user contacts the help desk about an email that app...
Question 120: A technician received a notification about encrypted product...
Question 121: A systems administrator is configuring centralized desktop m...
Question 122: A web developer installs and launches a new external web ser...
Question 123: Which of the following should be used to secure a device fro...
Question 124: A user's system is infected with malware. A technician updat...
Question 125: A macOS user reports seeing a spinning round cursor on a pro...
Question 126: Which of the following languages would a technician most lik...
Question 127: A police officer often leaves a workstation for several minu...
Question 128: Which of the following operating systems were designed for s...
Question 129: A user is experiencing the following issues with Bluetooth o...
Question 130: Employees at comptia.org are reporting getting an usual amou...
Question 131: A technician assigns the equivalent of root-level permission...
Question 132: A systems administrator notices that a server on the company...
Question 133: A small-office customer needs three PCs to be configured in ...
Question 134: Remote employees need access to information that is hosted o...
Question 135: A technician has been unable to remediate a persistent malwa...
Question 136: A technician has been tasked with troubleshooting audiovisua...
Question 137: A technician requires graphical remote access to various Win...
Question 138: After a security event, a technician removes malware from an...
Question 139: A user's application is unresponsive. Which of the following...
Question 140: A user wants to back up a Windows 10 device. Which of the fo...
Question 141: An employee lost a smartphone and reported the loss to the h...
Question 142: Once weekly a user needs Linux to run a specific open-source...
Question 143: A desktop technician has received reports that a user's PC i...
Question 144: Which of the following file types would be used in the Windo...
Question 145: A technician is troubleshooting a PC that has been performin...
Question 146: A technician needs to configure a newly installed SSD. Which...
Question 147: A technician discovers user input has been captured by a mal...
Question 148: An organization's critical database files were attacked with...
Question 149: A user receives a notification indicating the antivirus prot...
Question 150: A user is unable to access several documents saved on a work...
Question 151: A technician is installing software on a user's workstation....
Question 152: A technician is asked to resize a partition on the internal ...
Question 153: Which of the following is the MOST important environmental c...
Question 154: A user is unable to browse a website on a PC. Which of the f...
Question 155: A customer who uses a Linux OS called the help desk to reque...
Question 156: A user's corporate phone was stolen, and the device contains...
Question 157: A user's home system has been infected with malware. A techn...
Question 158: A payroll workstation has data on it that needs to be readil...
Question 159: A user contacts the help desk to request assistance with a p...
Question 160: A technician is modifying the default home page of all the w...
Question 161: A company's help desk receives numerous calls from employees...
Question 162: A technician is trying to connect to a user's laptop in orde...
Question 163: Which of the following defines the extent of a change?...
Question 164: A user purchased a netbook that has a web-based, proprietary...
Question 165: An organization is updating the monitors on kiosk machines. ...
Question 166: Which of the following is used to ensure users have the appr...
Question 167: An Android user contacts the help desk because a company sma...
Question 168: A client recently upgraded their Windows 10 machine to Windo...
Question 169: Which of the following macOS utilities uses AES-128 to encry...
Question 170: A technician is helping a customer connect to a shared drive...
Question 171: A change advisory board did not approve a requested change d...
Question 172: A company is transitioning to a new firewall and discovers t...
Question 173: A user's laptop is shutting down every time the laptop lid i...
Question 174: A branch office suspects a machine contains ransomware. Whic...
Question 175: A technician is partitioning a hard disk. The five primary p...
Question 176: Which of the following Linux commands would help to identify...
Question 177: A user wants to set up speech recognition on a PC. In which ...
Question 178: Which of the following Is a package management utility for P...
Question 179: A help desk technician determines a motherboard has failed. ...
Question 180: An organization's Chief Financial Officer (CFO) is concerned...
Question 181: A new employee was hired recently. Which of the following do...
Question 182: A technician is in the process of installing a new hard driv...
Question 183: A user calls the help desk to report potential malware on a ...
Question 184: Which of the following provides disk encryption on computers...
Question 185: A user's Windows computer seems to work well at the beginnin...
Question 186: A user reports that the hard drive activity light on a Windo...
Question 187: The camera and microphone on an iPhone user's device are act...
Question 188: A technician is investigating options to secure a small offi...
Question 189: Several computers have been infected with malware, causing t...
Question 190: A technician is deploying a new Wi-Fi solution for the offic...
Question 191: A technician discovers a user's PC has a "No OS found" error...
Question 192: A PC is taking a long time to boot Which of the following op...
Question 193: Which of the following is the default GUI and file manager i...
Question 194: A technician is working on a Windows 10 PC that has unwanted...
Question 195: A technician is configuring a new Windows laptop Corporate p...
Question 196: A user is configuring a new SOHO Wi-Fi router for the first ...
Question 197: A technician wants to enable BitLocker on a Windows 10 lapto...
Question 198: A technician is setting up a new laptop. The company's secur...
Question 199: Security software was accidentally uninstalled from all serv...
Question 200: A laptop user is visually impaired and requires a different ...
Question 201: A user is trying to use proprietary software, but it crashes...
Question 202: A user's mobile phone has become sluggish A systems administ...
Question 203: A technician needs to disable guest log-ins on domain-joined...
Question 204: A customer reports high data usage on a smartphone that reac...
Question 205: A technician is configuring a SOHO device Company policy dic...
Question 206: A user reports that after a recent software deployment to up...
Question 207: A technician has been tasked with installing a workstation t...
Question 208: A technician has been asked to set up a new wireless router ...
Question 209: A technician is troubleshooting a mobile device that was dro...
Question 210: Which of the following system preference items allows a user...
Question 211: Which of the following filesystems replaced FAT as the prefe...
Question 212: A technician is investigating an employee's smartphone that ...
Question 213: Following a recent power outage, several computers have been...
Question 214: A customer installed a new web browser from an unsolicited U...
Question 215: Which of the following attacks can a hacker use to execute c...
Question 216: A user contacted the help desk to report pop-ups on a compan...
Question 217: A customer calls the help desk asking for instructions on ho...
Question 218: An analyst needs GUI access to server software running on a ...
Question 219: The audio on a user's mobile device is inconsistent when the...
Question 220: Which of the following could be used to implement secure phy...
Question 221: A customer service representative is unable to send jobs to ...
Question 222: A manager reports that staff members often forget the passwo...
Question 223: A user is having issues with document-processing software on...
Question 224: A user reports the following issues: *Their computer is cons...
Question 225: Which of the following is the most likely reason a filtratio...
Question 226: A user enabled a mobile device's screen lock function with p...
Question 227: A systems administrator is experiencing Issues connecting fr...
Question 228: A company is deploying mobile phones on a one-to-one basis, ...
Question 229: A customer calls desktop support and begins yelling at a tec...
Question 230: A technician needs to reimage a desktop in an area without n...
Question 231: Which of the following options should MOST likely be conside...
Question 232: A technician is installing a program from an ISO file. Which...
Question 233: Which of the following protects a mobile device against unwa...
Question 234: A technician needs to import a new digital certificate and p...
Question 235: Which of the following best describes XFS?...
Question 236: An executive has contacted you through the help-desk chat su...
Question 237: A user's iPhone was permanently locked after several failed ...
Question 238: A technician is installing new software on a macOS computer....
Question 239: A technician needs administrator access on a Windows worksta...
Question 240: A technician is setting up a desktop computer in a small off...
Question 241: During a network outage, a technician discovers a new networ...
Question 242: A user is being directed by the help desk to look up a Windo...
Question 243: Which of the following Windows 10 editions is the most cost-...
Question 244: During an enterprise rollout of a new application, a technic...
Question 245: A technician wants to harden Windows workstations after a re...
Question 246: A technician is setting up a SOHO wireless router. The route...
Question 247: A technician wants to securely dispose of storage drives. Wh...
Question 248: A technician needs to document who had possession of evidenc...
Question 249: An Android user reports that when attempting to open the com...
Question 250: A user's antivirus software reports an infection that it is ...
Question 251: Which of the following involves sending arbitrary characters...
Question 252: A company-owned mobile device is displaying a high number of...
Question 253: A systems administrator is setting up a Windows computer for...
Question 254: A technician needs to ensure that USB devices are not suspen...
Question 255: An implementation specialist is replacing a legacy system at...
Question 256: Which of the following macOS features can help a user close ...
Question 257: A user turns on a new laptop and attempts to log in to speci...
Question 258: A change advisory board just approved a change request. Whic...
Question 259: All the desktop icons on a user's newly issued PC are very l...
Question 260: A technician suspects the boot disk of a user's computer con...
Question 261: An employee has been using the same password for multiple ap...
Question 262: Which of the following features can be used to ensure a user...
Question 263: The findings from a security audit indicate the risk of data...
Question 264: A technician is manually updating Windows workstations. Each...
Question 265: A Windows user reported that a pop-up indicated a security i...
Question 266: While browsing a website, a staff member received a message ...
Question 267: A user receives an error message on a Windows 10 device when...
Question 268: A remote user's smartphone is performing very slowly. The us...
Question 269: Which of the following is the STRONGEST wireless configurati...
Question 270: A developer receives the following error while trying to ins...
Question 271: A user calls the help desk and reports a workstation is infe...
Question 272: A technician is replacing the processor in a desktop compute...
Question 273: A technician runs a command and gets the following output: E...
Question 274: A user is unable to see transaction details on a website, an...
Question 275: Due to special job responsibilities, an end user needs the a...
Question 276: A company needs to securely dispose of data stored on optica...
Question 277: Which of the following OS types provides a lightweight optio...
Question 278: A large company is changing its password length requirements...
Question 279: A user received an alert from a Windows computer indicating ...
Question 280: A user's Windows 10 workstation with an HDD is running reall...
Question 281: A user asks a technician for recommendations to back up desk...
Question 282: A technician is troubleshooting a PC that will not run Windo...
Question 283: A user's permissions are limited to read on a shared network...
Question 284: Which of the following should be used to configure automatic...
Question 285: A user is unable to log in to the domain with a desktop PC, ...
Question 286: Which of the following would cause a corporate-owned iOS dev...
Question 287: A technician is upgrading the Microsoft Windows 10 OS. Which...
Question 288: A technician is troubleshooting a computer with a suspected ...
Question 289: A customer is accessing a public kiosk in a company's lobby....
Question 290: A help desk technician is troubleshooting a workstation in a...
Question 291: A technician, who is completing hardware upgrades at a compa...
Question 292: A technician is troubleshooting a customer's PC and receives...
Question 293: Which of the following features allows a technician to confi...
Question 294: A technician is setting up a conference room computer with a...
Question 295: A technician needs to upgrade a legacy system running on a 3...
Question 296: A technician is securing a new Windows 10 workstation and wa...
Question 297: A technician is concerned about a large increase in the numb...
Question 298: A technician successfully removed malicious software from an...
Question 299: Which of the following would MOST likely be used to change t...
Question 300: A user needs assistance changing the desktop wallpaper on a ...
Question 301: A technician is assisting a customer who is having difficult...
Question 302: Which of the following allows access to the command line in ...
Question 303: A technician is troubleshooting a user's PC that is running ...
Question 304: Which of the following is the best reason for sandbox testin...
Question 305: A network administrator is deploying a client certificate lo...
Question 306: A neighbor successfully connected to a user's Wi-Fi network....
Question 307: Which of the following is MOST likely contained in an EULA?...
Question 308: A technician is troubleshooting a lack of outgoing audio on ...
Question 309: A company is experiencing a ODDS attack. Several internal wo...
Question 310: A user is unable to access the company's network. A technici...
Question 311: A user created a file on a shared drive and wants to prevent...
Question 312: A workstation is displaying a message indicating that a user...
Question 313: Which of the following Linux commands would be used to insta...
Question 314: Which of the following Is used to identify potential issues ...
Question 315: Sensitive data was leaked from a user's smartphone. A techni...
Question 316: Which of the following will automatically map network drives...
Question 317: An administrator responded to an incident where an employee ...
Question 318: A user reports seeing random, seemingly non-malicious advert...
Question 319: Which of the following only has a web browser interface?...
Question 320: The network was breached over the weekend System logs indica...
Question 321: After clicking on a link in an email a Chief Financial Offic...
Question 322: A customer recently experienced a power outage at a SOHO. Th...
Question 323: Which of the following methods is a way to superficially del...
Question 324: A bank would like to enhance building security in order to p...
Question 325: A company has just refreshed several desktop PCs. The hard d...
Question 326: A user's corporate laptop with proprietary work Information ...
Question 327: An employee utilizes a personal smartphone to work remotely....
Question 328: A user calls the help desk to report an issue with their sma...
Question 329: A user downloaded a 64-bit version of a new software program...
Question 330: A user lost a company tablet that was used for customer inta...
Question 331: A user is unable to use any internet-related functions on a ...
Question 332: A user needs assistance installing software on a Windows PC ...
Question 333: Multiple users are reporting audio issues as well as perform...
Question 334: A technician is troubleshooting boot times for a user. The t...
Question 335: An administrator has received approval for a change request ...
Question 336: A user recently downloaded a free game application on an And...
Question 337: A technician needs to troubleshoot a user's computer while t...
Question 338: A junior administrator is responsible for deploying software...
Question 339: A user corrects a laptop that is running Windows 10 to a doc...
Question 340: An administrator needs to back up the following components o...
Question 341: A technician needs to perform after-hours service starting a...
Question 342: A customer is configuring on an old desktop an inexpensive f...
Question 343: A user reports that antivirus software indicates a computer ...
Question 344: A team of support agents will be using their workstations to...
Question 345: An application is not performing well and will occasionally ...
Question 346: A customer needs to purchase a desktop capable of rendering ...
Question 347: A company executive is currently attending a major music fes...
Question 348: A Chief Executive Officer has learned that an exploit has be...
Question 349: Which of the following is the best way to limit the loss of ...
Question 350: A technician downloaded a software program to a network shar...
Question 351: A kiosk, which is running Microsoft Windows 10, relies exclu...
Question 352: A technician is setting up a backup method on a workstation ...