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A user's smartphone screen is not rotating. The technician confirms the rotation lock is deactivated. Which of the following steps should the technician perform next?
Correct Answer: C
Restarting a smartphone is a basic troubleshooting step that often resolves temporary software glitches or minor errors that might be preventing the screen rotation from working correctly. It's a quick and easy step to try before moving on to more complex solutions. Here's why the other options are not the best first step: * A. Remove the screen protector: While a thick or improperly installed screen protector could potentially interfere with the sensors responsible for screen rotation, it's less likely to be the cause. * B. Update the smartphone's software: While software updates can fix bugs and improve functionality, they are not always necessary for resolving a screen rotation issue. * D. Replace the smartphone: Replacing the smartphone is a drastic measure and should only be considered if other troubleshooting steps fail. Troubleshooting Steps: * Restart the smartphone: This often clears temporary software issues. * Check for software updates: If a restart doesn't work, updating the operating system or any relevant apps might resolve the issue. * Calibrate the accelerometer: Some smartphones have a calibration tool for the accelerometer, the sensor that detects orientation. Check the device settings for this option. * Check for hardware issues: If the problem persists, there might be a hardware issue with the accelerometer or other components. In this case, contacting the manufacturer or a repair center might be necessary.