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A user reports some single sign-on errors to a help desk technician. Currently, the user is able to sign in to the company's application portal but cannot access a specific SaaS-based tool. Which of the following would the technician most likely suggest as a next step?
Correct Answer: B
Detailed Explanation with Core 2 References:Using a private browsing window can help resolve session conflicts by not relying on cached credentials, which might interfere with single sign-on processes. Core 2 objectives include troubleshooting authentication issues and resolving potential conflicts with single sign-on systems (Core 2 Objective 4.7).