Comprehensive and Detailed In-Depth Explanation:
After resolving an issue, it's essential to document both the problem and the solution in the ticketing system.
This practice ensures that there's a record for future reference, helps in identifying recurring issues, and contributes to the organization's knowledge base. Proper documentation also facilitates better communication among support staff and maintains a history of the user's technical problems and resolutions.
* Option B: Scheduling a follow-up call can be beneficial in some scenarios but isn't always necessary, especially if the issue has been fully resolved.
* Option C: Providing personal contact information is unprofessional and can lead to boundary issues.
Communication should remain within official channels.
* Option D: While positive reviews are valuable, requesting them immediately after resolving an issue may seem inappropriate. It's better to let such feedback come voluntarily.
Reference: CompTIA A+ Core 2 (220-1102) Exam Objectives, Domain 4.1: "Given a scenario, use appropriate documentation and support resources."