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Question 284/373
A technician is replacing the toner cartridge in a laser printer. Which of the following steps should the technician complete first? (Select two).
Correct Answer: B,C
The technician is unable to access the company portal website, but other websites work fine. This suggests an issue with resolving the specific URL of the company portal, which is a function of DNS.
Here's why other options are not the most likely cause:
DHCP reservations: This is not relevant as the issue persists even when the technician tries a different workstation, indicating a problem beyond individual device configuration.
Static IP addresses: Similar to DHCP reservations, static IPs are not likely the cause as both affected workstations are experiencing the issue.
Default gateway: While the default gateway is necessary for internet access, other websites are working, making it less likely to be the root cause.
References:
CompTIA A+ Certification Core 1 220-1101 Study Guide, Chapter 4: Networking, Section 4.2 Addressing and Naming
Here's why other options are not the most likely cause:
DHCP reservations: This is not relevant as the issue persists even when the technician tries a different workstation, indicating a problem beyond individual device configuration.
Static IP addresses: Similar to DHCP reservations, static IPs are not likely the cause as both affected workstations are experiencing the issue.
Default gateway: While the default gateway is necessary for internet access, other websites are working, making it less likely to be the root cause.
References:
CompTIA A+ Certification Core 1 220-1101 Study Guide, Chapter 4: Networking, Section 4.2 Addressing and Naming
- Question List (373q)
- Question 1: A company requires all users to have biometric identificatio...
- Question 2: A technician unboxed a new computer, plugged it in to a UPS....
- Question 3: A technician needs to assign an IP address to a Windows PC, ...
- Question 4: Which of the following is an isolated virtual machine?...
- Question 5: A technician was called in to look at a user's PC. The user ...
- Question 6: A printer displays an error message even after a paper jam i...
- Question 7: A user is receiving many unsolicited emails. Which of the fo...
- Question 8: A technician is configuring a new CAD workstation that has f...
- Question 9: Which of the following is used to register inputs on a touch...
- Question 10: A technician just finished building a new PC and needs to in...
- Question 11: Which of the following best describes the primary function o...
- Question 12: A technician replaced a motherboard on a server, and now the...
- Question 13: A company is designing a data center environment where a cri...
- Question 14: A customer has contacted you about building two new desktops...
- Question 15: A user's smartphone loses its charge rapidly. The user also ...
- Question 16: A technician is setting up a new workstation at a customer's...
- Question 17: A user who works with sensitive data has a computer configur...
- Question 18: A technician needs to increase the available RAM on a virtua...
- Question 19: A user called the help desk to report an issue with a laptop...
- Question 20: Users working with large files back up the files to external...
- Question 21: A customer reports a network connectivity issue. A technicia...
- Question 22: A company in a large building uses a wireless network for it...
- Question 23: Which of the following models is an example of metered utili...
- Question 24: Which of the following network types is used for pairing a B...
- Question 25: Which of the following is the SAFEST way to replace RAM on a...
- 1 commentQuestion 26: A technician needs to configure a printer for network commun...
- Question 27: A developer is requesting permission to utilize client-side ...
- Question 28: A printer is leaving vertical black lines on every print job...
- Question 29: Atechnician is replacing all RJ45 cables in a customer envir...
- Question 30: An IT manager is evaluating ticket resolution times. While r...
- Question 31: In a SOHO environment, a user wants to make sensitive, scann...
- 1 commentQuestion 32: After a required operating system upgrade on a mobile deuce,...
- Question 33: A technician needs to determine where a printer is connected...
- Question 34: A network technician is working to locate an end user's Cat ...
- Question 35: A mechanical engineer's PC has started randomly shutting off...
- Question 36: A customer is using a satellite internet connection that is ...
- 1 commentQuestion 37: A user attempted to install an application on a desktop, and...
- Question 38: A user states that when docking a laptop, network drives are...
- Question 39: Which of the following is an email authentication method des...
- Question 40: Which of the following is a legacy, 15-pin cable type?...
- Question 41: Every time a user sends a print job, the user must walk over...
- Question 42: Which of the following can a user utilize to share their mob...
- Question 43: Which of the following is the best example of SaaS?...
- Question 44: A user, who is attempting to give a presentation via a proje...
- Question 45: A salesperson is unable to use a personal device to access e...
- Question 46: A large office is eliminating all personal primers for VIP s...
- Question 47: A technician needs to figure out why a laser printer is inte...
- Question 48: A company has implemented a policy that allows employees to ...
- Question 49: Which of the following types of connectors does an IDE hard ...
- Question 50: A user's computer is experiencing poor performance. A techni...
- Question 51: Which of the following is used to define a range of IP addre...
- Question 52: A technician is configuring a desktop computer, and the hard...
- Question 53: A laser printer is making humming and grinding noises, and t...
- Question 54: Which of the following components enables finger-based scree...
- Question 55: A customer calls the help desk to report a problem connectin...
- Question 56: A technician is running a 279ft (85m) network cable between ...
- Question 57: An integrated webcam on a user's laptop broke, so a technici...
- Question 58: A technician is relocating a router access point farther awa...
- Question 59: A user can make and receive voice calls but cannot send or r...
- Question 60: A user is unable to access the internet, but other users in ...
- Question 61: A financial institution needs a secure way to protect encryp...
- Question 62: A user's desktop computer is connected via an Ethernet cable...
- Question 63: A technician is replacing a failed drive in a RAID 5 array W...
- Question 64: A technician is creating a new RAID array for a customer Aft...
- Question 65: Which of the following cables should be used to terminate ST...
- Question 66: A technician is troubleshooting a laptop that has a blank LC...
- Question 67: A technician installed a new router at a small office. After...
- Question 68: Which of the following services allows a remote user to acce...
- Question 69: A desktop support technician receives an escalated ticket re...
- Question 70: A technician made several upgrades to a computer and then de...
- Question 71: Which of the following handles touch-screen operation on a m...
- Question 72: Which of the following is the MAXIMUM power PoE+ provides?...
- Question 73: Which of the following network services is used to assign an...
- Question 74: A user's track pad has stopped working. Which of the followi...
- Question 75: A technician is configuring the BIOS of a new workstation. T...
- Question 76: A technician needs to improve a workstation's overall respon...
- Question 77: A user reports that, despite manually changing the date and ...
- Question 78: A user wants to confirm that all necessary hardware is funct...
- Question 79: An administrator wants to replace a fiber-optic cable. Which...
- Question 80: An IT technician is troubleshooting an issue with connecting...
- Question 81: A technician is troubleshooting a burning smell on a desktop...
- Question 82: A user is traveling to another country and will be unable to...
- Question 83: A user uploads a file to a storage location that is accessib...
- Question 84: A technician upgrades a PC with two DIMMs, for a total of 32...
- Question 85: A user tries to connect a monitor to a laptop to have an add...
- Question 86: A new HD webcam's image only updates one or two times per se...
- Question 87: A network engineer recently deployed a new application serve...
- Question 88: When trying to print, a is offline. Other users can print to...
- Question 89: Which of the following is a legacy 15-pin cable type?...
- Question 90: A hardware technician is configuring a laptop, and the netwo...
- Question 91: A technician is selecting a power supply for a new computer....
- Question 92: A technician configured a new SOHO router for a small busine...
- Question 93: Vertical streaks are appearing on the output of a laser prin...
- Question 94: A small ISP has hired a new technician Joe, the new technici...
- Question 95: A department is upgrading its printers and wants to save mon...
- Question 96: A company needs to keep a record of tasks performed by an ap...
- Question 97: An organization maintains various record types, including he...
- Question 98: A technician is monitoring all outbound traffic in a SOHO. W...
- Question 99: A user tries to turn on a computer but gets the following er...
- Question 100: A small office has a wireless network with several access po...
- Question 101: Which of the following involves installing an application on...
- Question 102: An administrator is replacing 15,000rpm hard drives in a ser...
- Question 103: Some keys on a user's laptop keyboard are sticking. Which of...
- Question 104: Each floor at a new corporate facility will have four printe...
- Question 105: A small company wants the ability to print in full color but...
- Question 106: A user is reporting that a computer has been very slow in re...
- Question 107: A technician is configuring a workstation to be used as a VM...
- Question 108: A customer wants to archive a large number of photos and doe...
- Question 109: The IT department issued a corporate smartphone to a user, b...
- Question 110: A user reboots a machine. On rebooting, the user hears one b...
- Question 111: A technician wants to deploy a .msl package lo a corporate n...
- Question 112: A company's RAID array has degraded performance and a blinki...
- Question 113: A technician is attempting to log in to a local company port...
- Question 114: When a user touches or swipes across an external touch scree...
- Question 115: Which of the following is the PRIMARY security concern with ...
- Question 116: A technician is installing a network interface card in a des...
- Question 117: An office manager reports that a printer is experiencing per...
- Question 118: Which of the following would MOST likely be used to connect ...
- Question 119: A technician is upgrading a computer OS from Windows 7 to Wi...
- Question 120: A user has noticed high CPU temperatures when gaming. The us...
- Question 121: A user is experiencing multiple issues with an in-place upgr...
- Question 122: After an IT department implements SSL redirection, users rep...
- Question 123: Which of the following technologies can be used to harden gu...
- Question 124: A technician is upgrading the power supply of a workstation ...
- Question 125: A user's smartphone battery capacity has started going from ...
- Question 126: A technician is receiving reports that the entire office spo...
- Question 127: Which of the following utilizes TCP ports 20/21 and transfer...
- Question 128: A technician needs to ensure all data communications on all ...
- Question 129: Which of the following is most likely used to control door a...
- Question 130: The help desk received a ticket regarding Issues with a lase...
- Question 131: A user indicates that a laptop is not performing well. A tec...
- Question 132: Which of the following twisted pair cables supports 10GBASE-...
- Question 133: A technician is troubleshooting a point-of-sale primer that ...
- Question 134: An IT technician is working on a help desk ticket concerning...
- Question 135: Which of the following components houses the MX record?...
- Question 136: Which of the following protocols provides the fastest bandwi...
- Question 137: A technician is troubleshooting a smartphone that has a larg...
- Question 138: A printer technician receives a support request for a laser ...
- Question 139: A customer's Windows tablet PC was dropped and is no longer ...
- Question 140: A technician is building a budget PC with a dual-core CPU, o...
- Question 141: Which of the following server roles does RADIUS perform?...
- Question 142: A technician is upgrading the Wi-Fi card on a laptop. Which ...
- Question 143: A company wants to save printing costs by restricting networ...
- Question 144: A technician is configuring a SOHO network. During testing, ...
- Question 145: A Wi-Fi mesh network has been optimized to eliminate poor co...
- Question 146: A technician is selling up a projector (or a videoconferenci...
- 1 commentQuestion 147: While troubleshooting a user's smartphone issue, a technicia...
- Question 148: Which of the following cloud models provides hardware enviro...
- Question 149: A technician is adding one more line at the demarcation poin...
- Question 150: A user on the marketing team uses various multimedia applica...
- Question 151: An engineer is upgrading the power supply of a workstation t...
- Question 152: Which of the following options provides correct information ...
- Question 153: The Wi-Fi network in the office is experiencing slow connect...
- Question 154: A technician is working to replace a single DDR3 RAM module ...
- Question 155: A user added a heater underneath a desk, row an external mon...
- Question 156: A technician needs to recommend an internet connection for a...
- Question 157: A SOHO user's network printer has been without power for the...
- Question 158: A technician needs to configure a multifunction printer that...
- Question 159: Which of the following is considered a connectionless protoc...
- Question 160: A user tripped on an Ethernet cable and disconnected it from...
- Question 161: A user acquired a new workstation and is attempting to open ...
- Question 162: A user is having an issue with the touch screen on a mobile ...
- Question 163: An administrator is configuring a corporate-owned smartphone...
- Question 164: Which of the following is designed to be used in commercial ...
- Question 165: A user reports that when pressing a radio button on a tablet...
- Question 166: A technician is installing a USB Wi-Fi card. Which of the fo...
- Question 167: An engineer is experiencing unexpected reboots on a graphics...
- Question 168: Which of the following network devices operates as a bridge ...
- Question 169: A technician receives an alert indicating all VMs are down. ...
- Question 170: Which of the following types of devices MOST often uses a Th...
- Question 171: A user reports intermittent connectivity. The technician che...
- Question 172: A technician installs a new printer for a workstation and tr...
- Question 173: A technician is using a PAN to connect a group of users on a...
- Question 174: A user is requesting a headset that can be physically connec...
- Question 175: A user would like a removable storage device that is secure....
- Question 176: Which of the following types of RAM is typically used in ser...
- Question 177: An engineer discovers the reason a user is unable to access ...
- Question 178: An analyst has replaced the motherboard in a desktop compute...
- Question 179: A technician installed a Cat 5 UTP cable approximately 275ft...
- Question 180: The GPS on a user's phone has been unreliable. Which of the ...
- Question 181: A software developer used client-side virtualization on a se...
- Question 182: A technician is setting up three web servers foe a retail co...
- Question 183: A customer reports that access to the network fileshare has ...
- Question 184: Which of the following is an unsecure remote access protocol...
- Question 185: A user reports a workstation is having the following issues:...
- Question 186: Which of the following services is used to allocate IP addre...
- Question 187: A user reports issues with a smartphone after dropping it. T...
- Question 188: A user's computer is not receiving a network connection. The...
- Question 189: A customer reports a problem connecting to network resources...
- Question 190: A user has been unable to sync mobile data from a smartphone...
- Question 191: While configuring a new network printer, a technician observ...
- Question 192: Which of the following wireless technologies is used by mobi...
- Question 193: Users have been reporting slow network traffic in a branch o...
- Question 194: A help desk technician receives a ticket regarding a non-fun...
- Question 195: Which of the following should a technician use in DNS to map...
- Question 196: A technician who works in a high-security environment needs ...
- Question 197: Which of the following should the data center hardware techn...
- Question 198: A company wants to save money by leveraging the cloud while ...
- Question 199: A technician is designing a new laptop for a local construct...
- Question 200: After a company upgraded its network infrastructure, a user'...
- Question 201: Which of the following is the best reason to set up a virtua...
- Question 202: A technician is implementing a RAID array for the financial ...
- Question 203: A user's computer frequently freezes and requires multiple h...
- Question 204: A user is researching hard drives to upgrade a PC and has de...
- Question 205: A user added a heater underneath a desk, and now an external...
- Question 206: A technician is working on a help desk ticket for a user who...
- Question 207: A salesperson is unable to reach the internet from a home of...
- Question 208: Multiple users contact the help desk to report issues with t...
- Question 209: A technician is troubleshooting a wireless network issue. Th...
- Question 210: A technician is building a video production workstation that...
- Question 211: Which of the following network types would be used in a serv...
- Question 212: A systems administrator is attempting to resolve a ticket re...
- Question 213: A technician is installing the RAM for a graphs workstation....
- Question 214: A technician goes to a classroom to troubleshoot a projector...
- Question 215: A technician is troubleshooting a laptop that sometimes fail...
- Question 216: Which of the following network devices is used to separate b...
- Question 217: A user reports the following: I. When accessing large images...
- Question 218: A technician verifies the slow boot time and slow OS perform...
- Question 219: A laser printer is making humming and grinding noises, and t...
- Question 220: The SSD in a user's computer failed. A technician is replaci...
- Question 221: A service technician replaced the gateway, and a user is now...
- Question 222: A user reports that a display is slow to turn on, and the co...
- Question 223: A technician just finished assembling a new PC for a client....
- Question 224: The Chief Executive Officer wants to ensure company data is ...
- Question 225: A user reports that a laptop correctly connects to the inter...
- Question 226: A technician is troubleshooting a wireless network issue tha...
- Question 227: A user connects a smartphone to a laptop. Which of the follo...
- Question 228: A company needs to support a 10Gbps throughput. Which of the...
- Question 229: Following a security breach that revealed employee username ...
- Question 230: An end user is having trouble printing from an application. ...
- Question 231: A user submits a help desk ticket regarding a smartphone tha...
- Question 232: A VM was set up to deny access to the host computer and any ...
- Question 233: Which of the following network devices would an administrato...
- Question 234: The IT department at an insurance brokerage needs to acquire...
- Question 235: Which of the following network services allows a networked d...
- Question 236: An engineer is building a workstation that requires the foll...
- Question 237: A technician is preparing laptops for deployment to a medica...
- Question 238: An internet service provider is delivering service through a...
- Question 239: Which of the forming connector types would best suit a compa...
- Question 240: A technician is upgrading a desktop's storage with the faste...
- Question 241: A user purchased a new smartphone and headset and is trying ...
- Question 242: An administrator is replacing 15.000rpm hard drives in a ser...
- Question 243: Which of the following configurations is used to logically s...
- Question 244: Which of the following devices is used to implement ACL poli...
- Question 245: During an OS migration, a technician is unable to find compa...
- Question 246: A printer's output is producing solid black sheets without d...
- Question 247: Which of the following components houses the MX record?...
- Question 248: A technician is setting up a home network with the following...
- Question 249: A salesperson is using a weather application on a mobile dev...
- Question 250: An end user discovered that the touch-screen features on a W...
- Question 251: A user connects a laptop to a conference room audiovisual sy...
- Question 252: Which of the following scenarios best illustrate a need for ...
- Question 253: Which of the following allows several websites from differen...
- Question 254: A security team wants to implement compliance controls that ...
- Question 255: A user reports a monitor, keyboard, mouse. and headset are n...
- Question 256: A technician is selecting RAM for a new high-end workstation...
- Question 257: A home user has purchased a subscription for a service that ...
- Question 258: Which of the following cables replaced the Apple 30-pin conn...
- Question 259: A user reports that a laptop's display is too dim. Which of ...
- Question 260: Which of the following combinations of specifications and fr...
- Question 261: A technician receives a PC that frequently shuts down and ha...
- Question 262: A user failed to gain access to a building's entrance after ...
- Question 263: A technician is working with a user to set up scanning. The ...
- Question 264: A user visits the desk to report that a smartphone takes mor...
- Question 265: A user needs to connect a laptop to the internet while trave...
- Question 266: A company needs to secure remote user data with minimal inte...
- Question 267: A technician recently discovered me root cause of an applica...
- Question 268: A cloud engineer, who is designing a cloud architecture, nee...
- Question 269: A user frequently edits large files and saves them locally o...
- Question 270: A user with an older laptop is unable to connect to the offi...
- Question 271: A company wants to get the fastest network speeds possible b...
- Question 272: A user's laptop has been slow to respond for the past few da...
- Question 273: A technician is setting up network printers in a new office ...
- Question 274: A technician powers on a PC and its monitor and sees the fol...
- Question 275: A new employee has been issued a company laptop. The employe...
- Question 276: Which of the following 802.11 standards supports both 5GHz a...
- Question 277: A customer reports that a computer is never able to reach mo...
- Question 278: A user called the help desk to request assistance with selec...
- Question 279: After a heavily used color laser printer was serviced to rem...
- Question 280: A remote user called the help desk to report a notification ...
- Question 281: A technician is replacing a ribbon on a printer that produce...
- Question 282: A user contacts the help desk in reference to a failing thum...
- Question 283: A technician needs to fix a Cat 5 cable issue. The cable, wh...
- Question 284: A technician is replacing the toner cartridge in a laser pri...
- Question 285: Which of the following best characterizes the use of a virtu...
- Question 286: New memory modules were installed in several Windows desktop...
- Question 287: A computer with a recently replaced CPU will not pass POST. ...
- Question 288: A user's Windows computer started running slowly after the i...
- Question 289: A user needs a technician's help connecting a laptop to a pr...
- Question 290: Which of the following translates a hostname to IP addresses...
- 2 commentQuestion 291: An office manager reports that a printer is experiencing per...
- Question 292: A company uses vital legacy software that does not run in th...
- Question 293: A help desk technician is installing an SSD upgrade in a lap...
- Question 294: A network administrator was notified that laptop users are u...
- Question 295: An integrated webcam on a user's laptop broke, so a technici...
- Question 296: A technician is receiving reports that the entire office spo...
- Question 297: A technician is setting up a new desktop computer and will b...
- Question 298: Which of the following BEST describes the main function of a...
- Question 299: A technician is working on a critical warehouse machine that...
- Question 300: A technician is upgrading memory on a laptop that is experie...
- Question 301: Which of the following display characteristics would be most...
- Question 302: A customer recently installed a new graphics card, but the c...
- Question 303: A user sends a print job lo a network printer, and the print...
- Question 304: A technician is preparing to set up a gaming computer with t...
- Question 305: When a user's workstation is turned on, a message displays i...
- Question 306: A customer's phone no longer charges fully The phone only ch...
- Question 307: A laptop is experiencing slow performance writing data. Whic...
- Question 308: A technician is replacing the motherboard of a workstation f...
- Question 309: A technician wants to deploy a .msi package to a corporate n...
- Question 310: Which of the following cables are the most likely to be impl...
- Question 311: A classroom projector, which is turned on, displays a flashi...
- Question 312: Which of the following protocols can be used to securely acc...
- Question 313: A technician attempts to join a Windows client to a domain b...
- Question 314: A user is unable to connect to network resources. A technici...
- Question 315: A laptop's external webcam software is running, but neither ...
- Question 316: A technician is tasked with installing additional RAM in a d...
- Question 317: A technician installed new firmware on the company's laser p...
- Question 318: A technician is troubleshooting connectivity issues and need...
- Question 319: A user contacted the help desk about files that disappeared ...
- Question 320: Which of the following delivers internet over a copper mediu...
- Question 321: A technician is relocating a router access point farther awa...
- Question 322: The output from print jobs a user submitted to a laser print...
- Question 323: Every time a user submits a print job, the user receives an ...
- Question 324: Which of the following BEST describes a lab environment in w...
- Question 325: A company is testing the latest model of a laptop. After tur...
- Question 326: A network technician needs to connect into the console of a ...
- Question 327: A laptop is displaying vertical lines in different colors on...
- Question 328: A client wants to connect an external keyboard to an Android...
- Question 329: Which of the following describes the main difference between...
- Question 330: After a technician replaced a printer's ink cartridges, all ...
- Question 331: A technician is adding one more line at the demarcation poin...
- Question 332: A company wants to add virtual servers to handle unusually h...
- Question 333: Which of the following should a technician use to terminate ...
- 2 commentQuestion 334: A technician needs to verify that a newly installed RJ45 was...
- Question 335: A technician set up a new access point and has noticed signi...
- Question 336: A technician is installing a power supply in a workstation t...
- Question 337: A technician needs to provide a new employee with a phone nu...
- Question 338: An administrator is setting up a conference room for an impo...
- Question 339: A user attempts to connect a laptop to a projector but recei...
- Question 340: A user's mobile phone is constantly running hot and has a sh...
- Question 341: A technician is troubleshooting a PC that makes grinding noi...
- Question 342: A technician is troubleshooting an unresponsive touchscreen ...
- Question 343: Which of the following components enables the input on a mob...
- Question 344: A user is connecting to a network via a Bluetooth hot-spot. ...
- Question 345: A technician is inspecting a projector that is displaying fu...
- Question 346: Which of the following cloud service models is most likely t...
- Question 347: A technician responds to a user who has reported that a lapt...
- Question 348: A user is unable to plug a USB 3.0 device into a USB port. U...
- Question 349: Which of the following would be BEST reason to use a virtual...
- Question 350: A users wireless laptop stopped working A technician replace...
- Question 351: A user with a self-configured, static IP address cannot conn...
- Question 352: A technician is troubleshooting an issue involving lines app...
- Question 353: An engineer is installing a 500W power supply in a server th...
- Question 354: A laptop PC user is reporting issues with the hard drive. A ...
- Question 355: Multiple organizations are working together on a project and...
- Question 356: A technician is diagnosing several device issues reported by...
- Question 357: Which of the following virtualization technologies is best s...
- Question 358: A technician is troubleshooting poor printing quality on an ...
- Question 359: While implementing a non-carrier-grade wireless backhaul, a ...
- Question 360: Which of the following wireless networking protocols will su...
- Question 361: A technician receives several error alerts on a server after...
- Question 362: Which of the following is the purpose of an IPv4 gateway?...
- Question 363: A user is unable to get a laptop screen to display on the co...
- Question 364: A help desk technician plugged in a user's new computer to a...
- Question 365: A technician sets up secure print and configures an NFC devi...
- Question 366: A technician is configuring the router for a small business ...
- Question 367: Which of the following wireless technologies has the MOST ra...
- 1 commentQuestion 368: A customer built a computer for gaming, sourcing individual ...
- Question 369: Which of the following DNS record types is used to direct em...
- Question 370: A technician is upgrading a legacy wireless router for a hom...
- Question 371: A group of friends is gathering in a room to play video game...
- Question 372: Which of the following network options would work BEST to en...
- Question 373: Which of the following explains how using a cloud infrastruc...
