220-1101 Exam Dumps | A customer reports a problem connecting to network resources. After asking open-ended questions, the

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Question 189/373

A customer reports a problem connecting to network resources. After asking open-ended questions, the technician determines the issue likely exists on the remote server. Which of the following should the technician do next?

A. Document the findings.

B. Test the theory

C. Gather information

D. Establish a plan of action

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