After resolving the immediate issue (reactivating server credentials), verifying system functionality ensures the solution works as intended and the user can now access the shared drive. This step is a part of the CompTIA troubleshooting methodology:
* Identify the problem.
* Establish a theory of probable cause.
* Test the theory to determine the cause.
* Establish a plan of action.
* Implement the solution.
* Verify full system functionality.
* Document findings, actions, and outcomes.
* Why Not B (Document the findings): Documentation comes after verifying the system works.
* Why Not A (Escalate the issue): Escalation is unnecessary since the problem was resolved.
* Why Not C (Perform backups): Performing backups is unrelated to verifying credential functionality.
CompTIA A+ Exam Reference: Core 2 (220-1102), Section 3.1, troubleshooting methodology.