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Question 135/315

A customer is using a satellite internet connection that is experiencing slowness. A technician notices high latency while pinging, but the download test is performing perfectly with very good download speeds. Which of the following represents the NEXT action the technician should perform?

A. Restart the modem and run an online internet connection and speed diagnostic tool.

B. Guide the customer on how to upgrade the internet plan with the provider in order to improve latency.

C. Explain to the customer this is not an issue; this situation is normal for this type of internet connection.

D. Replace the modem because it is not working correctly based on the test result.

Recent Comments (The most recent comments are at the top.)

Claiton - Mar 17, 2025

A. Restarting the modem and running diagnostic tools: While restarting the modem can sometimes resolve minor issues, the latency problem in this case is not due to a modem malfunction; it's a known characteristic of satellite internet.

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