820-605 Exam Dumps | Which type of information should be captured during the first customer engagement?

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Question 41/68

Which type of information should be captured during the first customer engagement?

A. cases escalated to technical support

B. expansion opportunities

C. customer's desired outcomes

D. stakeholder map

Correct Answer: C

During the first customer engagement, capturing the customer's desired outcomes is essential. This information helps in understanding the customer's expectations and goals, which guides the subsequent actions and strategies for customer success. References: Cisco Customer Success Manager documentation

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