820-605 Exam Dumps | What is a lagging indicator?

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Question 27/68

What is a lagging indicator?

A. increase in the number of trained users

B. adoption of a product

C. development of a new product

D. increase in the net promoter score

Correct Answer: D

A lagging indicator is a metric that reflects the success or failure after an event has occurred. In the context of customer success, an increase in the net promoter score (NPS) is a lagging indicator because it measures customer sentiment after they have experienced the product or service.

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