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Question 4/68
As part of the Customer Success Manager role, success stories and references are valuable in showcasing the value of the product. If a customer has a privacy policy that precludes them from public sharing, which action helps to mitigate any concerns?
Correct Answer: C
If a customer's privacy policy prevents public sharing, the Customer Success Manager can create a success story for internal use only. This allows the organization to document and learn from the customer's experience without violating their privacy policy. References: Cisco Customer Success Manager best practices suggest respecting customer privacy while still capturing valuable insights from their experiences.
- Question List (68q)
- Question 1: From a Customer Success perspective, why should the customer...
- Question 2: A customer's call center unexpectedly moved from in-person t...
- Question 3: A customer's renewal is due in the next 6 months. Analytical...
- Question 4: As part of the Customer Success Manager role, success storie...
- Question 5: In which stage of the Customer Lifecycle does the Success Pl...
- Question 6: Which statement describes the difference between customer su...
- Question 7: What is a purpose of a customer stakeholder map?...
- Question 8: Refer to the exhibit. (Exhibit) Which initial action does a ...
- Question 9: What should be the primary source of information about a cus...
- Question 10: A customer informs their Customer Success Manager that they ...
- Question 11: What are two adoption barriers? (Choose two.)...
- Question 12: What is the term for the gap between the features and functi...
- Question 13: Which two Customer Success approaches should a Customer Succ...
- Question 14: Which two activities support Customer Success planning? (Cho...
- Question 15: While talking to employees of a customer's front-line operat...
- Question 16: During the delivery of a security solution, adoption barrier...
- Question 17: As a Customer Success Manager, what is the most important me...
- Question 18: During the past few months, the Customer Success Manager has...
- Question 19: What is a goal of the Quarterly Success Review?...
- Question 20: Your customer's business outcome is to drive employee effici...
- Question 21: What is a leading indicator of adoption in the healthscore?...
- Question 22: What is the value proposition of customer success for custom...
- Question 23: Which two outcomes are expansion opportunities within custom...
- Question 24: Which method is directly associated with evaluating a custom...
- Question 25: What is a common indicator of customer health?...
- Question 26: Which Customer Success activity is critical from the supplie...
- Question 27: What is a lagging indicator?
- Question 28: Which stakeholder works directly with the customer executive...
- Question 29: Which element of the renewal risk analysis is associated wit...
- Question 30: A Customer Success Manager was assigned a strategic new acco...
- Question 31: Which scenario represents a use case expand opportunity?...
- Question 32: Which definition of a use case is true?...
- Question 33: What is the first step a Customer Success Manager should tak...
- Question 34: Which two actions are critical when communicating with custo...
- Question 35: Refer to the exhibit. (Exhibit) Which action should the Cust...
- Question 36: Drag and drop three valid elements of a success plan from th...
- Question 37: Which activity reduces the risk of churn?...
- Question 38: Which activity should happen after successful customer value...
- Question 39: What is the purpose of targeted use cases?...
- Question 40: Your client, the Director of IT Policy and Governance of Eas...
- Question 41: Which type of information should be captured during the firs...
- Question 42: The customer has a new leadership team that expresses concer...
- Question 43: Which action should a Customer Success Manager take to ident...
- Question 44: Which two metrics are used by Customer Success Managers to m...
- Question 45: Which two outcomes are expansion opportunities within custom...
- Question 46: Which metric is used to determine how much should be spent t...
- Question 47: What is a financial implication of churn?...
- Question 48: What are two examples of expand opportunities? (Choose two.)...
- Question 49: Which analysis model is used to better understand the custom...
- Question 50: A customer has six technical support cases open that are rel...
- Question 51: Which tool is used by Customer Success Manager to establish ...
- Question 52: What arethetwo expected outcomes of the customer onboard sta...
- Question 53: Which role within a Customer Success organization acts as a ...
- Question 54: Which type of analytics has telemetry that shows the custome...
- Question 55: In an onboarding session, introductions to new stakeholders ...
- Question 56: A customer is coming up for renewal in 180 days for three so...
- Question 57: What are two expectations of the Quarterly Success Review? (...
- Question 58: What is a type of expansion opportunity?...
- Question 59: What is a business adoption barrier?...
- Question 60: Who confirms the use cases targeted in a Customer Success Pl...
- Question 61: The executive team decided to purchase 500 licenses to reduc...
- Question 62: In which stage does the Customer Success Manager initially v...
- Question 63: What is a lagging indicator of the customer achieving the va...
- Question 64: How can Customer Success Plan tracking drive additional lice...
- Question 65: The customer wants to reduce their exposure to security even...
- Question 66: Which statement describes an end user adoption barrier?...
- Question 67: An external customer case study is being created. Drag and d...
- Question 68: Refer to the exhibit. (Exhibit) Which action should the Cust...
