820-605 Exam Dumps | Which method is directly associated with evaluating a customer outcome?

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Question 24/68

Which method is directly associated with evaluating a customer outcome?

A. milestones

B. key performance indicators

C. metrics

D. benchmarks

Correct Answer: B

Key performance indicators (KPIs) are directly associated with evaluating a customer outcome because they are quantifiable measures used to gauge the performance over time in terms of meeting strategic and operational goals. KPIs are crucial for assessing whether a company is on track to achieve its desired outcomes. References: Cisco Customer Success Manager documentation

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