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Question 5/41
What support should an RM take from the CSM?
Correct Answer: B
* Communicate value and the impact of Cisco solutions to the customer
* Help the customer achieve their desired outcomes and realize the full potential of their investment
* Provide feedback and insights on customer health, satisfaction, and adoption
* Help the customer achieve their desired outcomes and realize the full potential of their investment
* Provide feedback and insights on customer health, satisfaction, and adoption
- Question List (41q)
- Question 1: Which event begins the Renewal process?...
- Question 2: Which approach should be applied when renewing a quote?...
- Question 3: Which service offering helps define the customer's IT vision...
- Question 4: What are the steps to develop a renewal quote?...
- Question 5: What support should an RM take from the CSM?...
- Question 6: What is Practice Maturity?
- Question 7: AtT-90, the Renewals Manager notices that the customer's sof...
- Question 8: Which approach? (Choose the best answer.)...
- Question 9: Which task must a Renewals Manager perform early in the rene...
- Question 10: What is the intended outcome of the Customer Success Plan?...
- Question 11: Which statement best describes an Accelerator?...
- Question 12: What is a cross-sell opportunity?...
- Question 13: Which product addresses network segment a in issues and is c...
- Question 14: Which services are contained in the CX portfolio?...
- Question 15: Which business benefit of on-time renewals on Cisco products...
- Question 16: Which service offering helps define the IT vision and strate...
- Question 17: What are the primary benefits of using AutoQuote in the rene...
- Question 18: What is the primary customer value of the Cisco Services Por...
- Question 19: Which two actions does a partner or customer perform within ...
- Question 20: Which strategy contributes to the successful renewal of serv...
- Question 21: What is the Cisco definition of a Reusable Non-Standard Disc...
- Question 22: Which case represents a risk of renewal where a mitigation a...
- Question 23: Which two outcomes drive the value of subscriptions for cust...
- Question 24: What support should a Renewal Manager take from the Customer...
- Question 25: A customer purchased a three-year WebEx contract of 100 seat...
- Question 26: Which value should a customer expect from purchasing Success...
- Question 27: A customer has many a la carte Enterprise Networking license...
- Question 28: How does the Renewals Manager integrate with the sales team?...
- Question 29: What are two key customer benefits from a Cisco Smart Accoun...
- Question 30: Which approach should be applied when an opportunity is avai...
- Question 31: What is the implication of on-time renewals for an IT servic...
- Question 32: What is the key implication on-time renewals have for an IT ...
- Question 33: What does iARR measure?
- Question 34: Who do Renewals Managers (RMs) work with?...
- Question 35: What is the main purpose of CCW-R?...
- Question 36: Which is the first step in a solutions-led sales approach?...
- Question 37: Which statement is the most accurate description of the Heal...
- Question 38: Which strategy for successful renewal of service contracts c...
- Question 39: Which action should be taken when renewing a contract with a...
- Question 40: An important Cisco customer has a large number of individual...
- Question 41: What is the Customer Success Plan?...
