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You are in the process of migrating historical Skills and Certification information from your company's legacy system into FinancialForce PSA. Since the historical data volume is relatively low, you have decided to migrate the data manually and not use the Data Loader tool. Using the Manager Skills and Certification lightning component, you first select the internal resource's name for whom you want to capture the "Skills and Certification" ratings. However, you notice you do not have the option to "Add" new skills and Certification for that resource on the screen. You are one of the Salesforce /PSA System Administrators for your company and have the System Administrator profile. Of the following, which one could explain why you are unable to migrate skills data for that resource?
Correct Answer: B
* Understanding Skills and Certification Data Entry in PSA: * TheSkills and Certification Lightning Componentis used to manually enter skills and certifications for a resource. * System administrators must enableSkills and Certification EntryviaCustom Settings > Permission Control Settings. * Options Analysis: * Option A:"You do not have the required Skills and Certification Entry Permission Set assigned to the resource"#Incorrect. The issue is related tocustom settings, not a missing permission set. * Option B:"You do not have the 'Allow Skills and Certification Entry' set to TRUE in the Custom Settings > Permission Control Settings"#Correct! This setting must be enabled inCustom Settings for users to enter skills. * Option C:"You do not have the 'Skills and Certification Entry' Permission Control set to TRUE" #Incorrect.Permission Controlsmanage region- or practice-based access but do not override global settings. * Steps to Enable Skills and Certification Entry: * Navigate toSetup#Custom Settings. * LocatePermission Control Settings. * Edit and enable"Allow Skills and Certification Entry". * Save changes and test by attempting to enter skills for a resource. References: * PSA Sys Admin Essentials Student Guide.
