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A Sales Associate is unable to enter a Resource Request. They have a Resource Contact record with the essential values populated, and the associated User record has been properly set up as well. Which of the following steps should you take to grant the required additional permission?
Correct Answer: B
* Understanding Resource Request Permissions in PSA: * ASales Associatemust have the appropriatePermission Controlto create aResource Request. * TheResource Request Entry checkboxin Permission Control allows access. * Options Analysis: * Option A:"Assign the Resource Request Entry Permission Set."#Incorrect. There isno specific permission setfor Resource Request Entry. * Option B:"Create a Permission Control record and select the Resource Request Entry checkbox." #Correct! Permission Control records managespecific functional access, including Resource Request Entry. * Option C:"Ensure the Resource Request Entry checkbox is selected on the User."#Incorrect. The User record does not contain this setting; it is part ofPermission Controls. * Steps to Grant Resource Request Entry Permission: * Navigate toPSA - Admin App. * Click onPermission Controls. * Create anew Permission Controlfor the Sales Associate. * EnableResource Request Entry. * Save and verify by attempting to create aResource Request. References: * PSA Sys Admin Essentials Student Guide.
