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Question 66/69


A single vector can serve multiple Vector Directory Numbers (VDN). VDN and vector variables can greatly ease administration.
Given the information in the exhibit when a caller is queued in vector 1999 via VDN 7200, which announcement will be played on step 6?

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Question List (69q)
Question 1: Which two statements about Automatic Call Distribution (ACD)...
Question 2: (Exhibit) Based on the agent idle time and call flow the exh...
Question 3: A supervisor would like to have their agents automatically l...
Question 4: A customer has Elite Call Center package and wants Basic Cal...
Question 5: Why would a vector skip the step "queue to skill" and go to ...
Question 6: A call center operations manager wants agents to manually en...
Question 7: What provides built-in real and historical reporting capabil...
Question 8: You are asked to resolve an Issue with little information ex...
Question 9: A customer informs you that they are unable to service obser...
Question 10: The first administered extensions in the hunt-group screen i...
Question 11: A very large contact center needs to have several agents log...
Question 12: A customer has provided one specific customer toll free numb...
Question 13: (Exhibit) You configured vectors in New York and Denver loca...
Question 14: Which two Vector Variable types are strictly global in scope...
Question 15: A customer wants to routinely monitor their vectors for unex...
Question 16: Clear Caller info field in the system-parameters-features fo...
Question 17: Direct Agent calls are not getting counted correctly in Call...
Question 18: Which two statements describe the benefits of the Business A...
Question 19: You are tasked to run Basic Call Management Reports (BCMS) o...
Question 20: You are preparing the implementation call flow documents for...
Question 21: A customer is having issues with the amount of calls answere...
Question 22: Which Expert Agent Selection (EAS), an agent's internal logi...
Question 23: How many days of historical data are shown in the Basic Call...
Question 24: While configuring a vector using the best Service Routing fe...
Question 25: A situation has come up where it is necessary to have more t...
Question 26: Which set of Vector Directory Number (VDN)/Vector types are ...
Question 27: The Vector Directory Number (VDN) of Origin Announcement (VO...
Question 28: A customer has Business Advocate (BA) features turned on. Wh...
Question 29: A customer wants the ability to request unavailable agents f...
Question 30: A customer wants to avoid an abandoned Call if an agent leav...
Question 31: Improve call handling and agent productivity you set up a ve...
Question 32: Which three monitor commands are available with Basic Call M...
Question 33: Which three fields on the Vector Directory Number (VDN) from...
Question 34: How can an installer identify if a customer has the Call Cen...
Question 35: While configuring the Service Observing feature, which three...
Question 36: You want to view the most detailed Basic Call management Sys...
Question 37: A supervisor wants to endure that a specified group of agent...
Question 38: You are implementing a new contact center and gathering all ...
Question 39: An agent has just logged into a skill, but has not made them...
Question 40: Which two Vector Directory Number (VDN) parameters are assoc...
Question 41: A customer has Avaya Communications systems located in Detro...
Question 42: Which three items are needed to properly configure a hunt gr...
Question 43: Refer to the Exhibit. (Exhibit) Given the information in the...
Question 44: What are three added features when you upgrade form Basic Av...
Question 45: Before beginning a customer contact center design, which thr...
Question 46: Which three statements about circular hunt groups are true? ...
Question 47: As a call center supervisor you have 12 agents that report t...
Question 48: Which three parameters of the list command provides informat...
Question 49: A call center supervisor uses Basic Call Management System (...
Question 50: A supervisor with console permission can enter an agent's lo...
Question 51: Best Services Routing (BSR) allows adjusting the idle time o...
Question 52: Agents/Supervisors want to have the ability to login/logout ...
Question 53: Which two results are modified using "adjust by" when config...
Question 54: You need to troubleshoot Best Services Routing vectors to ve...
Question 55: In an Expert Agent Selection (EAS) Call Center, the customer...
Question 56: A contact center supervisor frequently uses Call Management ...
Question 57: The claims department of an insurance company must separate ...
Question 58: Which vector object can replace the Time of Day (TOD) global...
Question 59: A customer wants the ability to track the call types for Aut...
Question 60: A customer uses multi site Best Service Routing (BSR) and IP...
Question 61: You need to troubleshoot their Best Services Routing polling...
Question 62: What are two of the benefits of using Expert Agent Selection...
Question 63: When planning a call center implementation, what is the Agen...
Question 64: A customer wants to start "Service Observing" while off site...
Question 65: Which three statements are true about configuring a Call Cen...
Question 66: (Exhibit) A single vector can serve multiple Vector Director...
Question 67: A supervisor like a summary report from Basic Communication ...
Question 68: Which two benefits to a Call Center does the Call Vectoring ...
Question 69: (Exhibit) Given the Information in the exhibit, which skill ...