3304 Exam Dumps | A contact center supervisor frequently uses Call Management System (CMS) to manually move agents into

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Avaya Call Center Elite Implementation and Maintenance Exam
Avaya.3304.v2018-04-08.q69
Question 56

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Question 56/69

A contact center supervisor frequently uses Call Management System (CMS) to manually move agents into skill that are not primary assignments for those agents, due to the needs of the business and to unexpected fluctuations in call volumes?
Which feature could automate this process for the supervisor by the activation of reserve agents?

A. Dynamic Percentage Adjustment

B. Service Routing

C. Dynamic Queue Position

D. Dynamic Threshold Adjustment

E. Auto Reserve Agents

Correct Answer: E

Explanation/Reference:
Reference Avaya Aura™ Call Center Feature Reference 6.0 page 357

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