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Exam Code:	3304
Exam Name:	Avaya Call Center Elite Implementation and Maintenance Exam
Certification Provider:	Avaya
Free Question Number:	69
Version:	v2018-04-08
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# of Questions views:	33007
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Exam Question List: Question 1: Which two statements about Automatic Call Distribution (ACD)...; Question 2: (Exhibit) Based on the agent idle time and call flow the exh...; Question 3: A supervisor would like to have their agents automatically l...; Question 4: A customer has Elite Call Center package and wants Basic Cal...; Question 5: Why would a vector skip the step "queue to skill" and go to ...; Question 6: A call center operations manager wants agents to manually en...; Question 7: What provides built-in real and historical reporting capabil...; Question 8: You are asked to resolve an Issue with little information ex...; Question 9: A customer informs you that they are unable to service obser...; Question 10: The first administered extensions in the hunt-group screen i...; Question 11: A very large contact center needs to have several agents log...; Question 12: A customer has provided one specific customer toll free numb...; Question 13: (Exhibit) You configured vectors in New York and Denver loca...; Question 14: Which two Vector Variable types are strictly global in scope...; Question 15: A customer wants to routinely monitor their vectors for unex...; Question 16: Clear Caller info field in the system-parameters-features fo...; Question 17: Direct Agent calls are not getting counted correctly in Call...; Question 18: Which two statements describe the benefits of the Business A...; Question 19: You are tasked to run Basic Call Management Reports (BCMS) o...; Question 20: You are preparing the implementation call flow documents for...; Question 21: A customer is having issues with the amount of calls answere...; Question 22: Which Expert Agent Selection (EAS), an agent's internal logi...; Question 23: How many days of historical data are shown in the Basic Call...; Question 24: While configuring a vector using the best Service Routing fe...; Question 25: A situation has come up where it is necessary to have more t...; Question 26: Which set of Vector Directory Number (VDN)/Vector types are ...; Question 27: The Vector Directory Number (VDN) of Origin Announcement (VO...; Question 28: A customer has Business Advocate (BA) features turned on. Wh...; Question 29: A customer wants the ability to request unavailable agents f...; Question 30: A customer wants to avoid an abandoned Call if an agent leav...; Question 31: Improve call handling and agent productivity you set up a ve...; Question 32: Which three monitor commands are available with Basic Call M...; Question 33: Which three fields on the Vector Directory Number (VDN) from...; Question 34: How can an installer identify if a customer has the Call Cen...; Question 35: While configuring the Service Observing feature, which three...; Question 36: You want to view the most detailed Basic Call management Sys...; Question 37: A supervisor wants to endure that a specified group of agent...; Question 38: You are implementing a new contact center and gathering all ...; Question 39: An agent has just logged into a skill, but has not made them...; Question 40: Which two Vector Directory Number (VDN) parameters are assoc...; Question 41: A customer has Avaya Communications systems located in Detro...; Question 42: Which three items are needed to properly configure a hunt gr...; Question 43: Refer to the Exhibit. (Exhibit) Given the information in the...; Question 44: What are three added features when you upgrade form Basic Av...; Question 45: Before beginning a customer contact center design, which thr...; Question 46: Which three statements about circular hunt groups are true? ...; Question 47: As a call center supervisor you have 12 agents that report t...; Question 48: Which three parameters of the list command provides informat...; Question 49: A call center supervisor uses Basic Call Management System (...; Question 50: A supervisor with console permission can enter an agent's lo...; Question 51: Best Services Routing (BSR) allows adjusting the idle time o...; Question 52: Agents/Supervisors want to have the ability to login/logout ...; Question 53: Which two results are modified using "adjust by" when config...; Question 54: You need to troubleshoot Best Services Routing vectors to ve...; Question 55: In an Expert Agent Selection (EAS) Call Center, the customer...; Question 56: A contact center supervisor frequently uses Call Management ...; Question 57: The claims department of an insurance company must separate ...; Question 58: Which vector object can replace the Time of Day (TOD) global...; Question 59: A customer wants the ability to track the call types for Aut...; Question 60: A customer uses multi site Best Service Routing (BSR) and IP...; Question 61: You need to troubleshoot their Best Services Routing polling...; Question 62: What are two of the benefits of using Expert Agent Selection...; Question 63: When planning a call center implementation, what is the Agen...; Question 64: A customer wants to start "Service Observing" while off site...; Question 65: Which three statements are true about configuring a Call Cen...; Question 66: (Exhibit) A single vector can serve multiple Vector Director...; Question 67: A supervisor like a summary report from Basic Communication ...; Question 68: Which two benefits to a Call Center does the Call Vectoring ...; Question 69: (Exhibit) Given the Information in the exhibit, which skill ...

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