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Question 14/74
Failure to create a payroll ACH file is a violation of which customer service principle?
Correct Answer: B
Comprehensive and Detailed Explanation:
Reliability refers to a company's ability to provide accurate and timely service. In payroll, failing to create an ACH file results in missed payments, affecting employees and violating reliability standards.
Option A (Empathy) is incorrect because it relates to understanding and addressing employee concerns, not payroll processing.
Option C (Responsiveness) is incorrect because it deals with reaction speed rather than payroll execution.
Option D (Tangibles) is incorrect because it refers to physical aspects of service (documents, appearance, etc.).
Reference:
Payroll.org - Payroll Service Principles
NACHA - ACH Payroll Processing Standards
Reliability refers to a company's ability to provide accurate and timely service. In payroll, failing to create an ACH file results in missed payments, affecting employees and violating reliability standards.
Option A (Empathy) is incorrect because it relates to understanding and addressing employee concerns, not payroll processing.
Option C (Responsiveness) is incorrect because it deals with reaction speed rather than payroll execution.
Option D (Tangibles) is incorrect because it refers to physical aspects of service (documents, appearance, etc.).
Reference:
Payroll.org - Payroll Service Principles
NACHA - ACH Payroll Processing Standards
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