The next course of action for the anti-money laundering officer to take is to determine if there is a readily identifiable cause for the increase in compliance deficiencies. This could involve analyzing the data, interviewing the staff, reviewing the procedures, or conducting a root cause analysis. The anti-money laundering officer should try to find out if the deficiencies are due to human error, system failure, policy ambiguity, training gap, external factors, or any other reason. By identifying the cause, the anti-money laundering officer can then take appropriate corrective or preventive measures to address the issue and improve the compliance performance.
References:
CAMS Study Guide - 6th Edition, Chapter 6, pages 171-172
CAMS Certification Exam Outline, Domain 3, Task 3.1, Skill 3.1.2
Anti-Money Laundering & Know Your Customer eBook, Chapter 5, pages 63-64 Summary of the Global Anti-Money Laundering Know Your Customer Policy, page 3