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Explanation: Matching rules are based on two defined sets of conditions: one that identifies specific case attributes and another that identifies the agent resources best suited to handle cases with these attributes.
Asset management business practices have a common set of goals. - Control inventory that is purchased and used.******** - Reduce the cost of purchasing and managing assets. - Select the proper tools for managing assets. - Manage the asset life cycle from planning to disposal. - Achieve compliance with relevant standards and regulations. - Improve IT service to end users. - Create standards and processes for managing assets.
No.# Answer: C. Both portal question entry and Record Producer Most Voted
Explanation: "Contextual search displays related results within a form or record producer based on the text you enter in a field." Explanation 2: A user, creating an Incident via the Service Portal, can see related catalog items that the user can order.
Recent Comments (The most recent comments are at the top.)
No.# C. Specific case attributes
Explanation: Matching rules are based on two defined sets of conditions: one that identifies specific case attributes and another that identifies the agent resources best suited to handle cases with these attributes.
Source: https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/task/configure-case-routing-assignment.html
No.# Reponse: D
Asset management business practices have a common set of goals.
- Control inventory that is purchased and used.********
- Reduce the cost of purchasing and managing assets.
- Select the proper tools for managing assets.
- Manage the asset life cycle from planning to disposal.
- Achieve compliance with relevant standards and regulations.
- Improve IT service to end users.
- Create standards and processes for managing assets.
Source: https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/asset-management/concept/c_AssetManagement.html
No.# Answer: C. Both portal question entry and Record Producer Most Voted
Explanation: "Contextual search displays related results within a form or record producer based on the text you enter in a field."
Explanation 2:
A user, creating an Incident via the Service Portal, can see related catalog items that the user can order.
Source: https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/contextual-search/concept/c_ContextualSearch.html
No.# Correct answer is A (CONTACT
No.# Correct answer is: C,D and E
https://docs.servicenow.com/bundle/tokyo-customer-service-management/page/product/customer-communities/task/add-user.html
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