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- Question 39
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Question 39/44
Which of the following is a condition for matching rules?
Correct Answer: A
- Question List (44q)
- Question 1: Partner admin contacts have access to the data of both their...
- 1 commentQuestion 2: Contextual Search framework is used for providing Knowledge ...
- Question 3: From what places in SN can an agent create a case? (Choose t...
- Question 4: Special Handling Notes can apply to which one of the followi...
- 1 commentQuestion 5: In the Customer Service Management space, what does the term...
- 1 commentQuestion 6: What are the Forum User Types? (Choose three.)...
- Question 7: Partner admin contacts have access to the data of both their...
- Question 8: Agents and managers cannot create knowledge articles from Co...
- Question 9: What one of the following is optional when creating a Catalo...
- 1 commentQuestion 10: Special Handling Notes can apply to which one of the followi...
- Question 11: What is the equivalent of NOT selecting any group, when conf...
- Question 12: Which of the following functions can be completed when using...
- Question 13: Configure chat for Agent Workspace so that agents can intera...
- Question 14: In the Customer Service Management space, what does the term...
- Question 15: Access to a Knowledge base or Article can be restricted base...
- Question 16: Major Issue Management uses which one of the following capab...
- Question 17: Predictive Intelligence improves triage quality by eliminati...
- Question 18: Which one is NOT a dependency for the Customer Service Plugi...
- Question 19: From a service provider's perspective, is the following a pr...
- Question 20: What module is used to create Case Record Producers?...
- Question 21: Information about a customer's service contract is found in ...
- Question 22: How many active OpenFrame configurations can you have on an ...
- Question 23: What is the purpose of a Catalog Item variable?...
- Question 24: Which of the following are true regarding integrating a Serv...
- Question 25: Special handling notes property: Width of the Special Handli...
- Question 26: What role does the Engagement Manager play before the Worksh...
- Question 27: What is required to synchronize fields from a parent to a ch...
- Question 28: What should be part of the pre-engagement collateral?...
- Question 29: If the CSM Demo Data Plugin has been installed what are two ...
- Question 30: Match the business rule to its function in the Self-Service ...
- Question 31: True/False: The Agent Chat [com.glide.interaction.awa] plugi...
- Question 32: Cost Information on cases is available as part of the Perfor...
- Question 33: Cost Information on cases is available as part of the Perfor...
- Question 34: What one of the following is optional when creating a Catalo...
- Question 35: What do blue circles in the timeline of a case form represen...
- Question 36: Major Issue Management uses which one of the following capab...
- Question 37: What is required to synchronize fields from a parent to a ch...
- Question 38: Cost Information on cases is available as part of the Perfor...
- 1 commentQuestion 39: Which of the following is a condition for matching rules?...
- Question 40: From what places in SN can an agent create a case? (Choose t...
- Question 41: How many active OpenFrame configurations can you have on an ...
- Question 42: Which of the following are true regarding integrating a Serv...
- Question 43: Partner admin contacts have access to the data of both their...
- Question 44: Which of the following are best practice with regard to data...
Recent Comments (The most recent comments are at the top.)
C. Specific case attributes
Explanation: Matching rules are based on two defined sets of conditions: one that identifies specific case attributes and another that identifies the agent resources best suited to handle cases with these attributes.
Source: https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/task/configure-case-routing-assignment.html