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- ServiceNow.CIS-CSM.v2022-04-11.q44
- Question 8
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Question 8/44
Agents and managers cannot create knowledge articles from Community questions.
Correct Answer: B
Explanation
The ownership group for this knowledge article. An ownership group consists of a group of members and a manager who are responsible for approvals, ensuring article quality, and feedback tasks. Ownership groups can publish, edit, and retire knowledge articles that they are associated with.
The ownership group for this knowledge article. An ownership group consists of a group of members and a manager who are responsible for approvals, ensuring article quality, and feedback tasks. Ownership groups can publish, edit, and retire knowledge articles that they are associated with.
- Question List (44q)
- Question 1: Partner admin contacts have access to the data of both their...
- 1 commentQuestion 2: Contextual Search framework is used for providing Knowledge ...
- Question 3: From what places in SN can an agent create a case? (Choose t...
- Question 4: Special Handling Notes can apply to which one of the followi...
- 1 commentQuestion 5: In the Customer Service Management space, what does the term...
- 1 commentQuestion 6: What are the Forum User Types? (Choose three.)...
- Question 7: Partner admin contacts have access to the data of both their...
- Question 8: Agents and managers cannot create knowledge articles from Co...
- Question 9: What one of the following is optional when creating a Catalo...
- 1 commentQuestion 10: Special Handling Notes can apply to which one of the followi...
- Question 11: What is the equivalent of NOT selecting any group, when conf...
- Question 12: Which of the following functions can be completed when using...
- Question 13: Configure chat for Agent Workspace so that agents can intera...
- Question 14: In the Customer Service Management space, what does the term...
- Question 15: Access to a Knowledge base or Article can be restricted base...
- Question 16: Major Issue Management uses which one of the following capab...
- Question 17: Predictive Intelligence improves triage quality by eliminati...
- Question 18: Which one is NOT a dependency for the Customer Service Plugi...
- Question 19: From a service provider's perspective, is the following a pr...
- Question 20: What module is used to create Case Record Producers?...
- Question 21: Information about a customer's service contract is found in ...
- Question 22: How many active OpenFrame configurations can you have on an ...
- Question 23: What is the purpose of a Catalog Item variable?...
- Question 24: Which of the following are true regarding integrating a Serv...
- Question 25: Special handling notes property: Width of the Special Handli...
- Question 26: What role does the Engagement Manager play before the Worksh...
- Question 27: What is required to synchronize fields from a parent to a ch...
- Question 28: What should be part of the pre-engagement collateral?...
- Question 29: If the CSM Demo Data Plugin has been installed what are two ...
- Question 30: Match the business rule to its function in the Self-Service ...
- Question 31: True/False: The Agent Chat [com.glide.interaction.awa] plugi...
- Question 32: Cost Information on cases is available as part of the Perfor...
- Question 33: Cost Information on cases is available as part of the Perfor...
- Question 34: What one of the following is optional when creating a Catalo...
- Question 35: What do blue circles in the timeline of a case form represen...
- Question 36: Major Issue Management uses which one of the following capab...
- Question 37: What is required to synchronize fields from a parent to a ch...
- Question 38: Cost Information on cases is available as part of the Perfor...
- 1 commentQuestion 39: Which of the following is a condition for matching rules?...
- Question 40: From what places in SN can an agent create a case? (Choose t...
- Question 41: How many active OpenFrame configurations can you have on an ...
- Question 42: Which of the following are true regarding integrating a Serv...
- Question 43: Partner admin contacts have access to the data of both their...
- Question 44: Which of the following are best practice with regard to data...
