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Exam Code:CIS-CSM
Exam Name:ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Certification Provider:ServiceNow
Free Question Number:22
Version:v2020-09-15
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# of Questions views:35953
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Recent Comments (The most recent comments are at the top.)

Kim - Oct 12, 2022

No.# The answer is (C) The value property on the form must be set to true and the field added to the case form
https://docs.servicenow.com/bundle/quebec-customer-service-management/page/product/customer-service-management/reference/r_CustomerServiceCaseForm.html

Kim - Oct 11, 2022

No.# I agree with Ahmad. the answer is (C) Tracking products or services customers are using

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No.# E. LinkedIn is the correct answer. You can find this by going to the customer_account table and viewing the social profile related list.

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Exam Question List
Question 1: What one of the following is optional when creating a Catalo...
Question 2: Special Handling Notes can apply to which one of the followi...
Question 3: What role does the Engagement Manager play before the Worksh...
Question 4: Which of the following roles cannot update a consumer's reco...
Question 5: Matching rules enhance assignment capability by ____________...
Question 6: The ServiceNow Communities feature is only available for cus...
1 commentQuestion 7: Out-of-the-box, the consumer support portal (/csp) CANNOT be...
Question 8: Which are the key self-service functions of the Customer Sup...
Question 9: Which of the following are true regarding the Community Port...
Question 10: Information about a customer's service contract is found in ...
Question 11: ACME corporation wants to use ServiceNow CSM for supporting ...
Question 12: Match the business rule to its function in the Self-Service ...
Question 13: Users with the sn_customerservice.proxy_contact role can do ...
Question 14: What module is used to create Case Record Producers?...
Question 15: Agents and managers cannot create knowledge articles from Co...
2 commentQuestion 16: In the Customer Service Management space, what does the term...
1 commentQuestion 17: What is required to enable the Follow the sun field on the C...
1 commentQuestion 18: Which of the following functions can be completed when using...
Question 19: What is the purpose of a Catalog Item variable?...
1 commentQuestion 20: Which social media channels are NOT available out-of-box?...
1 commentQuestion 21: What are features of Customer Service Management? (Choose fo...
Question 22: What do blue circles in the timeline of a case form represen...