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Exam Code:	ITILF
Exam Name:	ITIL® Foundation
Certification Provider:	BCS
Free Question Number:	279
Version:	v2018-03-11
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# of Questions views:	114540
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Exam Question List: Question 1: What BEST describes the value of service transition to the b...; Question 2: What BEST defines serviceability?...; Question 3: Which is used to assess business demand for services?...; Question 4: Which of the following is an objective of business relations...; Question 5: Where would you expect incident resolution targets to be doc...; Question 6: From the perspective of the service provider, who is the per...; Question 7: Why are public frameworks, such as 1TIL, attractive when com...; Question 8: Which of the following is not a service desk type recognized...; Question 9: Which stage of the change management process deals with what...; Question 10: Which of the following is NOT an objective of request fulfil...; Question 11: What would you call the groups of people who have an interes...; Question 12: A Service design package (SDP) would normally be produced fo...; Question 13: Which one of the following is the BEST description of a majo...; Question 14: Implementation of IT1L service management requires the prepa...; Question 15: Which process would maintain policies, standards and models ...; Question 16: Which one of the following is the BEST definition of an even...; Question 17: Which of the following options is a hierarchy that is used i...; Question 18: Which of the following statements MOST correctly identifies ...; Question 19: Which of the following statements about processes is INCORRE...; Question 20: Which process is responsible for managing relationships with...; Question 21: Which of the following are within the scope of service asset...; Question 22: Which stage of service lifecycle has the purpose of aligning...; Question 23: In terms of adding value to the business, which one of the f...; Question 24: Which role is responsible for carrying out the activities of...; Question 25: Which of the following would NOT be contained in a release p...; Question 26: Which of the following is NOT an objective of Continual Serv...; Question 27: Which is the correct definition of a customer facing service...; Question 28: Which of the following can include steps that will help to r...; Question 29: Which one of the following does service metrics measure?...; Question 30: Service design emphasizes the importance of the "Four Ps". T...; Question 31: Which is an example of improving service utility using servi...; Question 32: Service transition contains detailed descriptions of which p...; Question 33: What is a service delivered between two business units in th...; Question 34: Which is an objective of the service design lifecycle stage?...; Question 35: Which areas of service management can benefit from automatio...; Question 36: What is the name of the group that should review changes tha...; Question 37: The definitive media library is the responsibility of:...; Question 38: What does the continual service improvement (CSI) approach e...; Question 39: Which is the CORRECT list of metrics to support CSI activiti...; Question 40: Which of the following are basic concepts used in access man...; Question 41: Which of the following would be examined by a major problem ...; Question 42: Who is responsible for defining metrics for change managemen...; Question 43: Which of the following is NOT one of the five individual asp...; Question 44: What guidance does ITIL give on the frequency of production ...; Question 45: What BEST describes the purpose of analyzing risk?...; Question 46: Which one of the following is the BEST description of a serv...; Question 47: Which one of the following answers shows two of the activiti...; Question 48: Which process has the purpose to ensure that, by managing th...; Question 49: Which of the following should be documented in an incident m...; Question 50: Which one of the following statements BEST describes a defin...; Question 51: What are sources of best practice?...; Question 52: Which process is responsible for recording the current detai...; Question 53: Which is the CORRECT list of the three levels of a multi-lev...; Question 54: Which statement about the known error database (KEDB) is COR...; Question 55: Which of the following is the best definition of service man...; Question 56: The effective management of risk requires specific types of ...; Question 57: What BEST defines roles and responsibilities in relation to ...; Question 58: From the perspective of the service provider, what is the pe...; Question 59: Which of the following would commonly be found in a contract...; Question 60: What is the PRIMARY process for strategic communication with...; Question 61: What are customers of an IT service provider who purchase se...; Question 62: Which of the following statement about the service owner is ...; Question 63: Which one of the following is NOT an objective of problem ma...; Question 64: Which of the following should be done when closing an incide...; Question 65: Which of these statements about resources and capabilities i...; Question 66: Which process would be used to compare the value that newer ...; Question 67: In which of the following areas would ITIL complementary gui...; Question 68: The design of IT services requires the effective and efficie...; Question 69: Which two processes will contribute MOST to enabling effecti...; Question 70: Which of the following is service transition planning and su...; Question 71: In service design, which term describes services, technologi...; Question 72: Which one of the following is concerned with policy and dire...; Question 73: Which of the following provide value to the business from se...; Question 74: What term describes assurance that a product or service will...; Question 75: Which of the following is an objective/are objectives of the...; Question 76: Which one of the following is an objective of release and de...; Question 77: What is a characteristic of a process?...; Question 78: What are underpinning contracts used to document?...; Question 79: Which is a reason why incident management interfaces with se...; Question 80: Which of the following is an example of proactive problem ma...; Question 81: Which process is responsible for the availability, confident...; Question 82: Which types of communication would the functions within serv...; Question 83: Which of the following is NOT a benefit of using public fram...; Question 84: Where should the following information be stored? 1. The exp...; Question 85: Which one of the following is NOT the responsibility of serv...; Question 86: Which of the following is the BEST description of a centrali...; Question 87: In which of the following should details of a workaround be ...; Question 88: Availability management is directly responsible for the avai...; Question 89: What is the BEST description of the purpose of the service o...; Question 90: What is the type of notification that should be sent when a ...; Question 91: Which one of the following is the BEST definition of the ter...; Question 92: Which of the following statements about service asset and co...; Question 93: The consideration of value creation is a principle of which ...; Question 94: Which ITIL process is used to restore normal service operati...; Question 95: Which is the CORRECT activity to carry out the "How do we ge...; Question 96: Which stage of the service lifecycle is MOST concerned with ...; Question 97: Which process is responsible for ensuring that appropriate t...; Question 98: Which of the following activities would be performed by a pr...; Question 99: What is the BEST definition of a definitive media library?...; Question 100: What BEST describes an important principle of communication ...; Question 101: Which is NOT a service desk type described in the ITIL servi...; Question 102: Remediation planning is BEST described in which of the follo...; Question 103: Which one of the following would NOT involve event managemen...; Question 104: Which is an objective of the design coordination process?...; Question 105: What is the primary focus of the business management?...; Question 106: Which process is involved in monitoring an IT service and de...; Question 107: Which one of the following would be the MOST useful in helpi...; Question 108: What would be the next step in the continual service improve...; Question 109: Which one of the following provides the CORRECT list of proc...; Question 110: Which one of the following is NOT part of the service design...; Question 111: The experiences, ideas, insights and values of individuals a...; Question 112: Which of the following is NOT a valid objective of problem m...; Question 113: Which process would seek to understand levels of customer sa...; Question 114: Which stage of the continual service improvement (CSI) appro...; Question 115: Which one of the following statements about incident reporti...; Question 116: A process owner is responsible for which of the following? 1...; Question 117: Event management, problem management, access management and ...; Question 118: What are the three types of metrics that an organization sho...; Question 119: Which is one of the five aspects of service design?...; Question 120: Which process will perform risk analysis and review of all s...; Question 121: Which process has the following objective "Establish new or ...; Question 122: Which of the following availability management activities is...; Question 123: Which one of the following is the BEST description of a rela...; Question 124: Which one of the following includes four stages called Plan,...; Question 125: Which one of the following is it the responsibility of suppl...; Question 126: Which process would ensure that utility and warranty require...; Question 127: Which of the following statements describes the objectives o...; Question 128: Which statement about the emergency change advisory board (E...; Question 129: The addition, modification or removal of an authorized, plan...; Question 130: Which of the following is NOT a recognized example of a serv...; Question 131: What is the act of transforming resources and capabilities i...; Question 132: What should be documented as part of every process?...; Question 133: Why is it important for service providers to understand patt...; Question 134: Which of the following is the best definition of IT service ...; Question 135: Which of the following are CORRECT Service Design Aspects? 1...; Question 136: What are the categories of events described in the ITIL serv...; Question 137: What are the categories of event described in the ITIL servi...; Question 138: With which process is problem management likely to share cat...; Question 139: Check, Act and Plan are three of the stages of the Deming Cy...; Question 140: Which of the following is an enabler of best practice?...; Question 141: Which statement about stakeholders is TRUE?...; Question 142: Which of the following is the BEST description of a service-...; Question 143: What are the categories of event described in the UIL servic...; Question 144: Which of the following activities are performed by a desk? 1...; Question 145: Which one of the following is the purpose of service level m...; Question 146: What BEST describes the value of service operation to the bu...; Question 147: Which process is responsible for sourcing and delivering com...; Question 148: Which statement BEST describes the value of service strategy...; Question 149: Which of the following types of service should be included i...; Question 150: Which process is responsible to provide and maintain accurat...; Question 151: Which process will regularly anal0yse incident data to ident...; Question 152: Which capacity management sub-process focuses on the managem...; Question 153: Which of the following statements about standard changes are...; Question 154: Which one of the following is the BEST description of a serv...; Question 155: Which of the following identifies the purpose of design coor...; Question 156: Which of the following BEST describes the purpose of access ...; Question 157: Which of the following are valid parts of the service portfo...; Question 158: Which one of the following functions would be responsible fo...; Question 159: Which one of the following activities are carried out during...; Question 160: Which of the following should IT service continuity strategy...; Question 161: Consider the following list: 1. Change authority 2. Change m...; Question 162: Which one of the following contains information that is pass...; Question 163: Which of the following are the MAIN objectives of incident m...; Question 164: Which one of the following generates demand for services?...; Question 165: Which one of the following is NOT a characteristic of a proc...; Question 166: Which one of the following is NOT an aim of the change manag...; Question 167: Which process is responsible for low risk, frequently occurr...; Question 168: Which three types of metric support Continual Service Improv...; Question 169: Which process has the following objective, 'Produce service ...; Question 170: Where are the details of core and enhancing services provide...; Question 171: Which of the following items would commonly be on the agenda...; Question 172: Which of the following are sources of best practice? 1. Acad...; Question 173: What are the three service provider business models?...; Question 174: Which statement should NOT be part of the value proposition ...; Question 175: Which of the following identify the purpose of business rela...; Question 176: Which of the following BEST describes technical management?...; Question 177: Which of the following is the BEST reason for categorizing i...; Question 178: Which one of the following is the BEST description of a serv...; Question 179: Which one of the following would NOT be defined as part of e...; Question 180: What is an objective of event management?...; Question 181: What is the result of carrying out an activity, following a ...; Question 182: Which one of the following statements is CORRECT?...; Question 183: Which process or function is responsible for monitoring acti...; Question 184: Which process is responsible for dealing with complaints, co...; Question 185: Which of the following BEST describes a problem?...; Question 186: Which one of the following activities would be performed by ...; Question 187: What body exists to support the authorization of changes and...; Question 188: What should a service always deliver to customers?...; Question 189: Which of these should a change model include? 1. The steps t...; Question 190: Which problem management activity ensures that a problem can...; Question 191: Which of the following identifies the purpose of service tra...; Question 192: In which core ITIL publication can you find detailed descrip...; Question 193: Where should all master copies of controlled software and do...; Question 194: Which process analyses services that are no longer viable an...; Question 195: Which of the following statements MOST correctly identifies ...; Question 196: Which of these recommendations is best practice for service ...; Question 197: Which one of the following do technology metrics measure?...; Question 198: A known error has been created after diagnosis of a problem ...; Question 199: Which one of the following can help determine the level of i...; Question 200: Which of the following provide value to the business from se...; Question 201: Which statement BEST represents the guidance on incident log...; Question 202: What would you call the groups of people who have an interes...; Question 203: An incident is proving difficult to resolve. A technician in...; Question 204: The remediation plan should be evaluated at what point in th...; Question 205: Which of the following statements BEST describes the aims of...; Question 206: Which of the following is the correct definition of an outco...; Question 207: Which stage of the service lifecycle includes the scope of s...; Question 208: Which reason describes why ITIL is so successful?...; Question 209: What is the primary focus of business capacity management?...; Question 210: Which process would you MOST expect to be involved in the ma...; Question 211: Within service design, what is the key output handed over to...; Question 212: Which role is accountable for the operational management of ...; Question 213: Which of the following are types of service defined in ITIL?...; Question 214: Which of the following is NOT a source of best practice?...; Question 215: How is a service delivered between departments of the same o...; Question 216: Which is an objective of access management?...; Question 217: Which process is responsible for eliminating recurring incid...; Question 218: What is the BEST description of an operational level agreeme...; Question 219: Which process includes business, service and component sub-p...; Question 220: What type of record should you raise when a problem diagnosi...; Question 221: Which of the following are reasons why ITIL is successful? 1...; Question 222: What do customer perceptions and business outcomes help to d...; Question 223: Which of the following BEST describes service strategies val...; Question 224: Which of the following would be used to communicate a high l...; Question 225: Which one of the following are the two primary elements that...; Question 226: Which one of the following is the CORRECT set of steps for t...; Question 227: Which process is responsible for providing the rights to use...; Question 228: What type of baseline captures the structure, contents and d...; Question 229: What should a release policy include?...; Question 230: Which process is responsible for controlling, recording and ...; Question 231: What type of services are NOT directly used by the business ...; Question 232: At which stage of the service lifecycle should the processes...; Question 233: Which one of the following activities is NOT part of the Dem...; Question 234: Which of the following would be most useful in helping to im...; Question 235: Which statement about change management is CORRECT?...; Question 236: Which one of the following is an objective of service catalo...; Question 237: Which of the following activities are performed by a service...; Question 238: In which document would you expect to see an overview of act...; Question 239: Which tool helps with defining accountability and responsibi...; Question 240: Which of the following are types of service defined in ITIL?...; Question 241: What is the BEST description of an external customer?...; Question 242: Which statement about the service portfolio is TRUE?...; Question 243: Which one of the following is NOT a responsibility of the se...; Question 244: Which function or process would provide staff to monitor eve...; Question 245: Which one of the following is NOT a responsibility of the se...; Question 246: Access management is closely related to which other process?...; Question 247: What are customers of IT services who work in the same organ...; Question 248: Which one of the following provides the CORRECT list of proc...; Question 249: What are the two MAJOR activities in problem management?...; Question 250: What does the term "Wisdom" represent within the Data-to-Inf...; Question 251: Which of the following BEST describes an operational level a...; Question 252: Which of the following are objectives of service level manag...; Question 253: Which of the following service desk organizational structure...; Question 254: Which of the following should be considered when designing m...; Question 255: Which of the following are classed as stakeholders in servic...; Question 256: Which one of the following is the BEST definition of reliabi...; Question 257: Which one of the following do major incidents require?...; Question 258: What is defined as the ability of a service, component or co...; Question 259: Which two elements of financial management for IT services a...; Question 260: When can a known error record be raised? 1. At any time it w...; Question 261: Which of the following areas would technology help to suppor...; Question 262: Where would all the possible service improvement opportuniti...; Question 263: How many people should be accountable for a process as defin...; Question 264: Hierarchic escalation is BEST described as?...; Question 265: Which process is responsible for discussing reports with cus...; Question 266: Which one of the following is the BEST description of the pu...; Question 267: Which of the following is NOT an objective of the operations...; Question 268: Which one of the following activities does application manag...; Question 269: What is a RACI model used for?; Question 270: Which of the following statements correctly states the relat...; Question 271: Who is responsible for ensuring that the request fulfillment...; Question 272: Which of the following is NOT an objective of service transi...; Question 273: Which one of the following is an objective of service transi...; Question 274: Which of the following are benefits to the business of imple...; Question 275: Which processes are responsible for the regular review of un...; Question 276: What BEST defines IT service management?...; Question 277: Which of the following processes are performed by the servic...; Question 278: Remediation planning is a key part of which process?...; Question 279: Which of the following CANNOT be provided by a tool?...

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