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Exam Code:	ITILF
Exam Name:	ITIL® Foundation
Certification Provider:	BCS
Free Question Number:	325
Version:	v2019-08-05
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Exam Question List: Question 1: Which one of the following is the BEST description of a serv...; Question 2: Which of the following is NOT a purpose of Service Transitio...; Question 3: Which of the following is an example of self-help capabiliti...; Question 4: What is part of a configuration management system (CMS)? 1. ...; Question 5: An incident is proving difficult to resolve. A technician in...; Question 6: What are Request Models used for?...; Question 7: What takes place in the "Did we get there?" step of the cont...; Question 8: What BEST describes the customers and users of an IT service...; Question 9: Why is ITIL successful?; Question 10: What is the BEST description of a change proposal?...; Question 11: A plan for managing the end of a supplier contract should be...; Question 12: Which one of the following is the purpose of service level m...; Question 13: Which of the following BEST describes service strategies val...; Question 14: There are four types of metrics that can be used to measure ...; Question 15: "Planning and managing the resources required to deploy a re...; Question 16: In which of the following areas would ITIL complementary gui...; Question 17: Which of the following BEST describes technical management?...; Question 18: Which BEST describes the purpose of the CSI register?...; Question 19: Which one of the following is the BEST definition of reliabi...; Question 20: What is the entry point or the first level of the V model?...; Question 21: What MAIN factors are considered to assess the priority of a...; Question 22: Which of the following could BEST be described as "A decisio...; Question 23: Which process monitors and improves the performance of the s...; Question 24: What is IT Governance concerned with?...; Question 25: Which statement BEST describes a service request?...; Question 26: What is used to control a process?...; Question 27: Which is NOT within the scope of service transition?...; Question 28: Which one of the following statements is CORRECT?...; Question 29: Which one of the following activities does application manag...; Question 30: Which one of the following answers shows two of the activiti...; Question 31: Which two processes will contribute MOST to enabling effecti...; Question 32: Which process is responsible for managing all service reques...; Question 33: Which of the following should be available to the Service De...; Question 34: What are underpinning contracts used to document?...; Question 35: Which of the following are sources of best practice? 1. Acad...; Question 36: Which of the following statements describes the objectives o...; Question 37: Which one of the following is NOT an objective of problem ma...; Question 38: Which list includes information that would be collected when...; Question 39: What are the two MAJOR activities in problem management?...; Question 40: Which of the following are responsibilities of a Service Lev...; Question 41: Which of the following statements MOST correctly identifies ...; Question 42: Which process would maintain policies, standards and models ...; Question 43: Which of the following would commonly be in a contract under...; Question 44: "Service Management is a set of specialized organizational c...; Question 45: What is the definition of a service improvement plan (SIP)?...; Question 46: Which one of the following are the two primary elements that...; Question 47: Which is the BEST definition of a Configuration Item (CI)?...; Question 48: Which of these statements about resources and capabilities i...; Question 49: Which process has the purpose to ensure that, by managing th...; Question 50: Gathering data, monitoring performance and assessing metrics...; Question 51: What is the ITIL guidance relating to the closure of resolve...; Question 52: Which process is responsible for providing the rights to use...; Question 53: Which statements about best practice is MOST correct?...; Question 54: As a strategic tool for assessing the value of IT services, ...; Question 55: What is the result of carrying out an activity, following a ...; Question 56: Which of the following activities would be performed by a pr...; Question 57: Which of the following are CORRECT Service Design Aspects? 1...; Question 58: Which process is involved in monitoring an IT service and de...; Question 59: Which of the following statements about processes is INCORRE...; Question 60: Which statement about the service portfolio is TRUE?...; Question 61: Which of the following are objectives of service level manag...; Question 62: Which one of the following do technology metrics measure?...; Question 63: Which of the following activities are helped by recording re...; Question 64: Undertaking a gap analysis is a key activity within which pa...; Question 65: What is the Service Pipeline?; Question 66: Which of the following is not a service desk type recognized...; Question 67: Which of the following processes contributes MOST to quantif...; Question 68: What is the definition of an Alert?...; Question 69: Which of the following BEST describes a problem?...; Question 70: Which one of the following is the BEST description of a majo...; Question 71: How many times should each stage of the Plan, Do, Check, Act...; Question 72: Which is a reason why incident management interfaces with se...; Question 73: Which is NOT an objective of the change management process?...; Question 74: Where should the following information be stored? 1. The exp...; Question 75: Which of the following would be defined as part of every pro...; Question 76: Which one of the following is the CORRECT set of steps for t...; Question 77: Which two elements of financial management for IT services a...; Question 78: Which process would you MOST expect to be involved in the ma...; Question 79: The design of IT services requires the effective and efficie...; Question 80: Which stage of the service lifecycle includes catalogue mana...; Question 81: Staff in an IT department are experts in managing specific t...; Question 82: What are customers of an IT service provider who purchase se...; Question 83: Configuration Management Databases (CMDBs) and the Configura...; Question 84: Which one of the following does service metrics measure?...; Question 85: Which statement BEST describes the purpose of release and de...; Question 86: Which of the following defines the level of protection in In...; Question 87: Implementation of IT1L service management requires the prepa...; Question 88: What is NOT within the scope of service catalogue management...; Question 89: Which of the following is the BEST definition of an Incident...; Question 90: Service transition contains detailed descriptions of which p...; Question 91: Which statement about the emergency change advisory board (E...; Question 92: Which of these is NOT a responsibility of Application Manage...; Question 93: Service Design emphasizes the importance of the 'Four Ps'. W...; Question 94: Which of the following statements is CORRECT? (1) The only p...; Question 95: What type of change is pre-authorized, low risk, relatively ...; Question 96: A Service design package (SDP) would normally be produced fo...; Question 97: Which statement BEST describes the stakeholders in service m...; Question 98: Match the following activities with the Deming Cycle stages ...; Question 99: Which of the following would NOT be contained in a release p...; Question 100: Which of the following are included within Release and Deplo...; Question 101: Which stage of the service lifecycle includes the scope of s...; Question 102: How should entries in the CSI register be categorized?...; Question 103: Where should all master copies of controlled software and do...; Question 104: Which one of the following is an objective of release and de...; Question 105: Which one of the following is NOT a characteristic of a proc...; Question 106: What can be used to help determine the impact level of a pro...; Question 107: Which is the CORRECT activity to carry out the "How do we ge...; Question 108: Which one of the following is the BEST definition of the ter...; Question 109: What guidance does ITIL give on the frequency of production ...; Question 110: Which of the following is the BEST description of a service-...; Question 111: Which of the following would be most useful in helping to im...; Question 112: Which of these statements about Service Desk staff is CORREC...; Question 113: Which service transition process provides guidance about con...; Question 114: The difference between service metrics and technology metric...; Question 115: What type of services are NOT directly used by the business ...; Question 116: What is the name of the group that should review changes tha...; Question 117: Which is the correct explanation of the 'R' role in a RACI m...; Question 118: Which of the following provide value to the business from se...; Question 119: Which of the following sentences BEST describes a Standard C...; Question 120: Which problem management activity ensures that a problem can...; Question 121: Which one of the following is the BEST description of a serv...; Question 122: Which one of the following is NOT the responsibility of serv...; Question 123: What is the primary focus of business capacity management?...; Question 124: Which of the following form part of the five major aspects o...; Question 125: Which of the following activities are performed by a service...; Question 126: In which of the following situations should a Problem Record...; Question 127: What are the three service provider business models?...; Question 128: Which is a definition of a risk cause?...; Question 129: The consideration of value creation is a principle of which ...; Question 130: Defining the processes needed to operate a new service is pa...; Question 131: What do customer perceptions and business outcomes help to d...; Question 132: Access management is responsible for executing the policies ...; Question 133: Which of the following would be carried out as part of a pos...; Question 134: Which stage of the continual service improvement (CSI) appro...; Question 135: Access management is responsible for implementing policies d...; Question 136: Which Functions are included in IT operations management?...; Question 137: A process owner has been identified with an "I" in a RACI ma...; Question 138: Which statement BEST represents the guidance on incident log...; Question 139: Which one of the following is NOT an aim of the change manag...; Question 140: Which of the following would NOT be a task carried out by th...; Question 141: Which service lifecycle stage provides the following values ...; Question 142: Which processes are responsible for the regular review of un...; Question 143: Which of the following should be documented in an incident m...; Question 144: Which process would seek to understand levels of customer sa...; Question 145: Which of the following is NOT a valid objective of problem m...; Question 146: The group that authorizes changes that must be installed fas...; Question 147: What is most likely to cause a loss of faith in the Service ...; Question 148: Which of the following items would commonly be on the agenda...; Question 149: Which of the following CANNOT be provided by a tool?...; Question 150: When should tests for a new service be designed?...; Question 151: How does Problem Management work with Change Management?...; Question 152: Which is NOT a structure of service desk that is described i...; Question 153: Which of the following are objectives of Supplier Management...; Question 154: Who has the responsibility for review and risk analysis of a...; Question 155: Which of the following are the MAIN objectives of incident m...; Question 156: Which one of the following is a correct definition of a supp...; Question 157: Which of the following statements MOST correctly identifies ...; Question 158: In which core ITIL publication can you find detailed descrip...; Question 159: Implementation of ITIL Service Management requires preparing...; Question 160: Which of the following combinations covers all the roles in ...; Question 161: Which is the BEST definition of a supplier?...; Question 162: The MAIN purpose of the Service Portfolio is to describe ser...; Question 163: Which process lists "Understanding patterns of business acti...; Question 164: Which of the following statements about the Service Portfoli...; Question 165: Which process is used to compare the value that new services...; Question 166: Understanding what to measure and why it is being measured a...; Question 167: What should the IT service continuity process primarily supp...; Question 168: Which of the following areas would technology help to suppor...; Question 169: Which of the following should be done when closing an incide...; Question 170: Which of the following Availability Management activities ar...; Question 171: In which document would you expect to see an overview of act...; Question 172: Access Management is closely related to which other processe...; Question 173: What body exists to support the authorization of changes and...; Question 174: Which one of the following provides the CORRECT list of proc...; Question 175: Which of these recommendations is best practice for service ...; Question 176: What is the BEST definition of an internal service?...; Question 177: What are the processes within Service Operation?...; Question 178: What is a service delivered between two business units in th...; Question 179: Which of the following should be considered when designing m...; Question 180: Consider the following list: 1. Change authority 2. Change m...; Question 181: The addition, modification or removal of an authorized, plan...; Question 182: Which is the correct definition of a customer facing service...; Question 183: What term describes actions taken to recover after a failed ...; Question 184: What is the CORRECT definition of service management?...; Question 185: Which of the following is commonly found in a contract under...; Question 186: Which of the following is NOT a recognized example of a serv...; Question 187: Which process is responsible for the availability, confident...; Question 188: Which is one of the five aspects of service design?...; Question 189: What is the name given to the individual assigned to carry o...; Question 190: Which of the following BEST describes the purpose of access ...; Question 191: A single Release unit, or a structured set of Release units ...; Question 192: Which of these would fall outside the scope of a typical ser...; Question 193: What is the PRIMARY process for strategic communication with...; Question 194: Which of the following is an enabler of best practice?...; Question 195: Which statement about service review meetings is FALSE?...; Question 196: Which of the following is NOT an objective of the operations...; Question 197: Which of the following is the best definition of IT service ...; Question 198: Which phase of the ITIL lifecycle provides the following ben...; Question 199: From the perspective of the service provider, what is the pe...; Question 200: An incident is proving difficult to resolve. A technician in...; Question 201: Which of the following are managed by facilities management?...; Question 202: Where are the details of core and enhancing service provided...; Question 203: Which role is accountable for a specific service within an o...; Question 204: Which of these should a change model include? 1. The steps t...; Question 205: Removing or restricting rights to use an IT Service is the r...; Question 206: Remediation planning is BEST described in which of the follo...; Question 207: Which of the following are goals of Service Operation? (1) T...; Question 208: Which of the following statements correctly states the relat...; Question 209: Which is a recommended response type to respond to either a ...; Question 210: Which of the following provide value to the business from se...; Question 211: The BEST processes to automate are those that are:...; Question 212: Which process is responsible for discussing reports with cus...; Question 213: Which of the following statements BEST describes the aims of...; Question 214: Identity and Rights are two major concepts involved in which...; Question 215: Which of the following is an objective/are objectives of the...; Question 216: Which statement about Business Cases is TRUE?...; Question 217: Which one of the following contains information that is pass...; Question 218: Which model delivers a view of the services, assets and infr...; Question 219: What is the type of notification that should be sent when a ...; Question 220: Where would you expect incident resolution targets to be doc...; Question 221: Which process is responsible for ensuring that appropriate t...; Question 222: Which of the following is NOT an example of Self-Help capabi...; Question 223: What are sources of best practice?...; Question 224: A Service Level Agreement is?; Question 225: Service design emphasizes the importance of the "Four Ps". T...; Question 226: Which one of the following is NOT part of the service design...; Question 227: What are the categories of event described in the ITIL servi...; Question 228: What three elements make up the Service Portfolio?...; Question 229: Which process analyses services that are no longer viable an...; Question 230: Which is used to assess business demand for services?...; Question 231: What are the two MAIN types of activity in problem managemen...; Question 232: Which of the following is NOT an objective of Continual Serv...; Question 233: Which of the following is NOT an objective of request fulfil...; Question 234: Which one of the following is the BEST description of a serv...; Question 235: How is a service delivered between departments of same organ...; Question 236: Which of the following identify the purpose of business rela...; Question 237: Which of the following should NOT be a concern of Risk Manag...; Question 238: Which of the following is the CORRECT definition of a Releas...; Question 239: Which statement about stakeholders is TRUE?...; Question 240: Which processes ensure the targets in the underpinning contr...; Question 241: Which is the correct combination of Service Management terms...; Question 242: Which of the following BEST describes an operational level a...; Question 243: What are the categories of events described in the ITIL serv...; Question 244: Which one of the following would NOT involve event managemen...; Question 245: What are the categories of event described in the UIL servic...; Question 246: Why is it important for service providers to understand patt...; Question 247: What is the CORRECT definition of service management?...; Question 248: Which describes a proactive trigger for problem management?...; Question 249: Which of the following is the BEST description of a Business...; Question 250: Which of the following identifies the purpose of service tra...; Question 251: What should a release policy include?...; Question 252: A configuration model can be used to help (1) Assess the imp...; Question 253: Which stage of the service lifecycle has the purpose of look...; Question 254: Which one of the following includes four stages called Plan,...; Question 255: Hierarchic escalation is BEST described as?...; Question 256: Which of the following availability management activities is...; Question 257: What BEST defines roles and responsibilities in relation to ...; Question 258: IT Service Continuity strategy should be based on: (1) Desig...; Question 259: In service design, which term describes services, technologi...; Question 260: Which part of ITIL provides guidance in adapting good practi...; Question 261: Which statement about Service Level Agreements (SLAs) is COR...; Question 262: Which one of the following is NOT a responsibility of the se...; Question 263: What is the objective of Access Management?...; Question 264: Which stage of the service lifecycle identifies, defines and...; Question 265: Which process analyzes services that are no longer viable an...; Question 266: Which statement about change management is CORRECT?...; Question 267: What BEST describes the purpose of analyzing risk?...; Question 268: What service could include a differentiation as an "exciteme...; Question 269: Which is the CORRECT list of the three levels of a multi-lev...; Question 270: What type of record should you raise when a problem diagnosi...; Question 271: What type of improvement should be achieved by using the Dem...; Question 272: Third parties responsible for supplying goods or services th...; Question 273: Effective Service Transition can significantly improve a ser...; Question 274: What BEST defines serviceability?...; Question 275: Which of the following is NOT defined as part of every proce...; Question 276: Which one of the following do major incidents require?...; Question 277: How is the Service Catalogue used to add value to the servic...; Question 278: Which is an objective of the design coordination process?...; Question 279: Which process or function is responsible for monitoring acti...; Question 280: Which is an objective of the service design lifecycle stage?...; Question 281: Which is NOT a sub-process of capacity management?...; Question 282: Which process has the following objective, 'Produce service ...; Question 283: Which is NOT an example of a pattern of business activity (P...; Question 284: In Service Operation, if too much emphasis is placed on 'Sta...; Question 285: Which one of the following activities are carried out during...; Question 286: Which of the following statement about the service owner is ...; Question 287: Which one of the following generates demand for services?...; Question 288: Which of the following is NOT an objective of service transi...; Question 289: Which statement about internal customers is CORRECT?...; Question 290: Who is responsible for defining metrics for change managemen...; Question 291: Where should the definitive authorized versions of all media...; Question 292: Before embarking on the 7-step Continual Service Improvement...; Question 293: Can service operation improve efficiency in the business ope...; Question 294: Which of the following is the correct definition of an outco...; Question 295: Which stage of the change management process deals with what...; Question 296: The value created by a service is defined in terms of busine...; Question 297: Which stage of the service lifecycle is MOST concerned with ...; Question 298: Which statement should NOT be part of the value proposition ...; Question 299: Which Function would provide staff to monitor events in an O...; Question 300: What BEST describes the value of service design to the busin...; Question 301: Which of the following statements is CORRECT?...; Question 302: Which stage of service lifecycle has the purpose of aligning...; Question 303: The multi-level SLA' is a three-layer structure. Which one o...; Question 304: Which process would you MOST expect to be involved in the ma...; Question 305: In many organizations the role of Incident Manager is assign...; Question 306: What is the primary focus of component capacity management?...; Question 307: Which one of the following is the BEST description of the pu...; Question 308: What is the primary focus of the business management?...; Question 309: Which of the following is NOT an objective of the Operations...; Question 310: Which of the following are reasons why ITIL is successful? 1...; Question 311: What does the continual service improvement (CSI) approach e...; Question 312: Which of the following is NOT a source of best practice?...; Question 313: Which of the following statements about processes is INCORRE...; Question 314: What BEST defines IT service management?...; Question 315: Which of the following statements about processes is INCORRE...; Question 316: What is a characteristic of a process?...; Question 317: The experiences, ideas, insights and values of individuals a...; Question 318: Which statement about the 'four Ps" of service design is COR...; Question 319: What should be documented as part of every process?...; Question 320: The BEST description of an incident is:...; Question 321: Which process would ensure that utility and warranty require...; Question 322: Which of the following statements is CORRECT?...; Question 323: Check, Act and Plan are three of the stages of the Deming Cy...; Question 324: ITSM concepts are often described in the context of only one...; Question 325: Where are the details of core and enhancing services provide...

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