ITILF Exam Dumps | Which of the following provide value to the business from service strategy? 1. Enabling the service provider

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Question 118/325

Which of the following provide value to the business from service strategy?
1. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful
2. Enabling the service provider to respond quickly and effectively to changes in the business environment
3. Support the creation of a portfolio of quantified services

A. All of the above

B. 1 and 3 only

C. 1 and 2 only

D. 2 and 3 only

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W...; Question 94: Which of the following statements is CORRECT? (1) The only p...; Question 95: What type of change is pre-authorized, low risk, relatively ...; Question 96: A Service design package (SDP) would normally be produced fo...; Question 97: Which statement BEST describes the stakeholders in service m...; Question 98: Match the following activities with the Deming Cycle stages ...; Question 99: Which of the following would NOT be contained in a release p...; Question 100: Which of the following are included within Release and Deplo...; Question 101: Which stage of the service lifecycle includes the scope of s...; Question 102: How should entries in the CSI register be categorized?...; Question 103: Where should all master copies of controlled software and do...; Question 104: Which one of the following is an objective of release and de...; Question 105: Which one of the following is NOT a characteristic of a proc...; Question 106: What can be used to help determine the impact level of a pro...; Question 107: Which is the CORRECT activity to carry out the "How do we ge...; Question 108: Which one of the following is the BEST definition of the ter...; Question 109: What guidance does ITIL give on the frequency of production ...; Question 110: Which of the following is the BEST description of a service-...; Question 111: Which of the following would be most useful in helping to im...; Question 112: Which of these statements about Service Desk staff is CORREC...; Question 113: Which service transition process provides guidance about con...; Question 114: The difference between service metrics and technology metric...; Question 115: What type of services are NOT directly used by the business ...; Question 116: What is the name of the group that should review changes tha...; Question 117: Which is the correct explanation of the 'R' role in a RACI m...; Question 118: Which of the following provide value to the business from se...; Question 119: Which of the following sentences BEST describes a Standard C...; Question 120: Which problem management activity ensures that a problem can...; 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Question 161: Which is the BEST definition of a supplier?...; Question 162: The MAIN purpose of the Service Portfolio is to describe ser...; Question 163: Which process lists "Understanding patterns of business acti...; Question 164: Which of the following statements about the Service Portfoli...; Question 165: Which process is used to compare the value that new services...; Question 166: Understanding what to measure and why it is being measured a...; Question 167: What should the IT service continuity process primarily supp...; Question 168: Which of the following areas would technology help to suppor...; Question 169: Which of the following should be done when closing an incide...; Question 170: Which of the following Availability Management activities ar...; Question 171: In which document would you expect to see an overview of act...; Question 172: Access Management is closely related to which other processe...; Question 173: What body exists to support the authorization of changes and...; Question 174: Which one of the following provides the CORRECT list of proc...; Question 175: Which of these recommendations is best practice for service ...; Question 176: What is the BEST definition of an internal service?...; Question 177: What are the processes within Service Operation?...; Question 178: What is a service delivered between two business units in th...; Question 179: Which of the following should be considered when designing m...; Question 180: Consider the following list: 1. Change authority 2. Change m...; Question 181: The addition, modification or removal of an authorized, plan...; Question 182: Which is the correct definition of a customer facing service...; Question 183: What term describes actions taken to recover after a failed ...; Question 184: What is the CORRECT definition of service management?...; Question 185: Which of the following is commonly found in a contract under...; Question 186: Which of the following is NOT a recognized example of a serv...; Question 187: Which process is responsible for the availability, confident...; Question 188: Which is one of the five aspects of service design?...; Question 189: What is the name given to the individual assigned to carry o...; Question 190: Which of the following BEST describes the purpose of access ...; Question 191: A single Release unit, or a structured set of Release units ...; Question 192: Which of these would fall outside the scope of a typical ser...; Question 193: What is the PRIMARY process for strategic communication with...; Question 194: Which of the following is an enabler of best practice?...; Question 195: Which statement about service review meetings is FALSE?...; Question 196: Which of the following is NOT an objective of the operations...; Question 197: Which of the following is the best definition of IT service ...; Question 198: Which phase of the ITIL lifecycle provides the following ben...; Question 199: From the perspective of the service provider, what is the pe...; Question 200: An incident is proving difficult to resolve. 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(1) T...; Question 208: Which of the following statements correctly states the relat...; Question 209: Which is a recommended response type to respond to either a ...; Question 210: Which of the following provide value to the business from se...; Question 211: The BEST processes to automate are those that are:...; Question 212: Which process is responsible for discussing reports with cus...; Question 213: Which of the following statements BEST describes the aims of...; Question 214: Identity and Rights are two major concepts involved in which...; Question 215: Which of the following is an objective/are objectives of the...; Question 216: Which statement about Business Cases is TRUE?...; Question 217: Which one of the following contains information that is pass...; Question 218: Which model delivers a view of the services, assets and infr...; Question 219: What is the type of notification that should be sent when a ...; Question 220: Where would you expect incident resolution targets to be doc...; Question 221: Which process is responsible for ensuring that appropriate t...; Question 222: Which of the following is NOT an example of Self-Help capabi...; Question 223: What are sources of best practice?...; Question 224: A Service Level Agreement is?; Question 225: Service design emphasizes the importance of the "Four Ps". 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Question 281: Which is NOT a sub-process of capacity management?...; Question 282: Which process has the following objective, 'Produce service ...; Question 283: Which is NOT an example of a pattern of business activity (P...; Question 284: In Service Operation, if too much emphasis is placed on 'Sta...; Question 285: Which one of the following activities are carried out during...; Question 286: Which of the following statement about the service owner is ...; Question 287: Which one of the following generates demand for services?...; Question 288: Which of the following is NOT an objective of service transi...; Question 289: Which statement about internal customers is CORRECT?...; Question 290: Who is responsible for defining metrics for change managemen...; Question 291: Where should the definitive authorized versions of all media...; Question 292: Before embarking on the 7-step Continual Service Improvement...; Question 293: Can service operation improve efficiency in the business ope...; 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