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Question 109/279

Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?

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Question List (279q)
Question 1: What BEST describes the value of service transition to the b...
Question 2: What BEST defines serviceability?...
Question 3: Which is used to assess business demand for services?...
Question 4: Which of the following is an objective of business relations...
Question 5: Where would you expect incident resolution targets to be doc...
Question 6: From the perspective of the service provider, who is the per...
Question 7: Why are public frameworks, such as 1TIL, attractive when com...
Question 8: Which of the following is not a service desk type recognized...
Question 9: Which stage of the change management process deals with what...
Question 10: Which of the following is NOT an objective of request fulfil...
Question 11: What would you call the groups of people who have an interes...
Question 12: A Service design package (SDP) would normally be produced fo...
Question 13: Which one of the following is the BEST description of a majo...
Question 14: Implementation of IT1L service management requires the prepa...
Question 15: Which process would maintain policies, standards and models ...
Question 16: Which one of the following is the BEST definition of an even...
Question 17: Which of the following options is a hierarchy that is used i...
Question 18: Which of the following statements MOST correctly identifies ...
Question 19: Which of the following statements about processes is INCORRE...
Question 20: Which process is responsible for managing relationships with...
Question 21: Which of the following are within the scope of service asset...
Question 22: Which stage of service lifecycle has the purpose of aligning...
Question 23: In terms of adding value to the business, which one of the f...
Question 24: Which role is responsible for carrying out the activities of...
Question 25: Which of the following would NOT be contained in a release p...
Question 26: Which of the following is NOT an objective of Continual Serv...
Question 27: Which is the correct definition of a customer facing service...
Question 28: Which of the following can include steps that will help to r...
Question 29: Which one of the following does service metrics measure?...
Question 30: Service design emphasizes the importance of the "Four Ps". T...
Question 31: Which is an example of improving service utility using servi...
Question 32: Service transition contains detailed descriptions of which p...
Question 33: What is a service delivered between two business units in th...
Question 34: Which is an objective of the service design lifecycle stage?...
Question 35: Which areas of service management can benefit from automatio...
Question 36: What is the name of the group that should review changes tha...
Question 37: The definitive media library is the responsibility of:...
Question 38: What does the continual service improvement (CSI) approach e...
Question 39: Which is the CORRECT list of metrics to support CSI activiti...
Question 40: Which of the following are basic concepts used in access man...
Question 41: Which of the following would be examined by a major problem ...
Question 42: Who is responsible for defining metrics for change managemen...
Question 43: Which of the following is NOT one of the five individual asp...
Question 44: What guidance does ITIL give on the frequency of production ...
Question 45: What BEST describes the purpose of analyzing risk?...
Question 46: Which one of the following is the BEST description of a serv...
Question 47: Which one of the following answers shows two of the activiti...
Question 48: Which process has the purpose to ensure that, by managing th...
Question 49: Which of the following should be documented in an incident m...
Question 50: Which one of the following statements BEST describes a defin...
Question 51: What are sources of best practice?...
Question 52: Which process is responsible for recording the current detai...
Question 53: Which is the CORRECT list of the three levels of a multi-lev...
Question 54: Which statement about the known error database (KEDB) is COR...
Question 55: Which of the following is the best definition of service man...
Question 56: The effective management of risk requires specific types of ...
Question 57: What BEST defines roles and responsibilities in relation to ...
Question 58: From the perspective of the service provider, what is the pe...
Question 59: Which of the following would commonly be found in a contract...
Question 60: What is the PRIMARY process for strategic communication with...
Question 61: What are customers of an IT service provider who purchase se...
Question 62: Which of the following statement about the service owner is ...
Question 63: Which one of the following is NOT an objective of problem ma...
Question 64: Which of the following should be done when closing an incide...
Question 65: Which of these statements about resources and capabilities i...
Question 66: Which process would be used to compare the value that newer ...
Question 67: In which of the following areas would ITIL complementary gui...
Question 68: The design of IT services requires the effective and efficie...
Question 69: Which two processes will contribute MOST to enabling effecti...
Question 70: Which of the following is service transition planning and su...
Question 71: In service design, which term describes services, technologi...
Question 72: Which one of the following is concerned with policy and dire...
Question 73: Which of the following provide value to the business from se...
Question 74: What term describes assurance that a product or service will...
Question 75: Which of the following is an objective/are objectives of the...
Question 76: Which one of the following is an objective of release and de...
Question 77: What is a characteristic of a process?...
Question 78: What are underpinning contracts used to document?...
Question 79: Which is a reason why incident management interfaces with se...
Question 80: Which of the following is an example of proactive problem ma...
Question 81: Which process is responsible for the availability, confident...
Question 82: Which types of communication would the functions within serv...
Question 83: Which of the following is NOT a benefit of using public fram...
Question 84: Where should the following information be stored? 1. The exp...
Question 85: Which one of the following is NOT the responsibility of serv...
Question 86: Which of the following is the BEST description of a centrali...
Question 87: In which of the following should details of a workaround be ...
Question 88: Availability management is directly responsible for the avai...
Question 89: What is the BEST description of the purpose of the service o...
Question 90: What is the type of notification that should be sent when a ...
Question 91: Which one of the following is the BEST definition of the ter...
Question 92: Which of the following statements about service asset and co...
Question 93: The consideration of value creation is a principle of which ...
Question 94: Which ITIL process is used to restore normal service operati...
Question 95: Which is the CORRECT activity to carry out the "How do we ge...
Question 96: Which stage of the service lifecycle is MOST concerned with ...
Question 97: Which process is responsible for ensuring that appropriate t...
Question 98: Which of the following activities would be performed by a pr...
Question 99: What is the BEST definition of a definitive media library?...
Question 100: What BEST describes an important principle of communication ...
Question 101: Which is NOT a service desk type described in the ITIL servi...
Question 102: Remediation planning is BEST described in which of the follo...
Question 103: Which one of the following would NOT involve event managemen...
Question 104: Which is an objective of the design coordination process?...
Question 105: What is the primary focus of the business management?...
Question 106: Which process is involved in monitoring an IT service and de...
Question 107: Which one of the following would be the MOST useful in helpi...
Question 108: What would be the next step in the continual service improve...
Question 109: Which one of the following provides the CORRECT list of proc...
Question 110: Which one of the following is NOT part of the service design...
Question 111: The experiences, ideas, insights and values of individuals a...
Question 112: Which of the following is NOT a valid objective of problem m...
Question 113: Which process would seek to understand levels of customer sa...
Question 114: Which stage of the continual service improvement (CSI) appro...
Question 115: Which one of the following statements about incident reporti...
Question 116: A process owner is responsible for which of the following? 1...
Question 117: Event management, problem management, access management and ...
Question 118: What are the three types of metrics that an organization sho...
Question 119: Which is one of the five aspects of service design?...
Question 120: Which process will perform risk analysis and review of all s...
Question 121: Which process has the following objective "Establish new or ...
Question 122: Which of the following availability management activities is...
Question 123: Which one of the following is the BEST description of a rela...
Question 124: Which one of the following includes four stages called Plan,...
Question 125: Which one of the following is it the responsibility of suppl...
Question 126: Which process would ensure that utility and warranty require...
Question 127: Which of the following statements describes the objectives o...
Question 128: Which statement about the emergency change advisory board (E...
Question 129: The addition, modification or removal of an authorized, plan...
Question 130: Which of the following is NOT a recognized example of a serv...
Question 131: What is the act of transforming resources and capabilities i...
Question 132: What should be documented as part of every process?...
Question 133: Why is it important for service providers to understand patt...
Question 134: Which of the following is the best definition of IT service ...
Question 135: Which of the following are CORRECT Service Design Aspects? 1...
Question 136: What are the categories of events described in the ITIL serv...
Question 137: What are the categories of event described in the ITIL servi...
Question 138: With which process is problem management likely to share cat...
Question 139: Check, Act and Plan are three of the stages of the Deming Cy...
Question 140: Which of the following is an enabler of best practice?...
Question 141: Which statement about stakeholders is TRUE?...
Question 142: Which of the following is the BEST description of a service-...
Question 143: What are the categories of event described in the UIL servic...
Question 144: Which of the following activities are performed by a desk? 1...
Question 145: Which one of the following is the purpose of service level m...
Question 146: What BEST describes the value of service operation to the bu...
Question 147: Which process is responsible for sourcing and delivering com...
Question 148: Which statement BEST describes the value of service strategy...
Question 149: Which of the following types of service should be included i...
Question 150: Which process is responsible to provide and maintain accurat...
Question 151: Which process will regularly anal0yse incident data to ident...
Question 152: Which capacity management sub-process focuses on the managem...
Question 153: Which of the following statements about standard changes are...
Question 154: Which one of the following is the BEST description of a serv...
Question 155: Which of the following identifies the purpose of design coor...
Question 156: Which of the following BEST describes the purpose of access ...
Question 157: Which of the following are valid parts of the service portfo...
Question 158: Which one of the following functions would be responsible fo...
Question 159: Which one of the following activities are carried out during...
Question 160: Which of the following should IT service continuity strategy...
Question 161: Consider the following list: 1. Change authority 2. Change m...
Question 162: Which one of the following contains information that is pass...
Question 163: Which of the following are the MAIN objectives of incident m...
Question 164: Which one of the following generates demand for services?...
Question 165: Which one of the following is NOT a characteristic of a proc...
Question 166: Which one of the following is NOT an aim of the change manag...
Question 167: Which process is responsible for low risk, frequently occurr...
Question 168: Which three types of metric support Continual Service Improv...
Question 169: Which process has the following objective, 'Produce service ...
Question 170: Where are the details of core and enhancing services provide...
Question 171: Which of the following items would commonly be on the agenda...
Question 172: Which of the following are sources of best practice? 1. Acad...
Question 173: What are the three service provider business models?...
Question 174: Which statement should NOT be part of the value proposition ...
Question 175: Which of the following identify the purpose of business rela...
Question 176: Which of the following BEST describes technical management?...
Question 177: Which of the following is the BEST reason for categorizing i...
Question 178: Which one of the following is the BEST description of a serv...
Question 179: Which one of the following would NOT be defined as part of e...
Question 180: What is an objective of event management?...
Question 181: What is the result of carrying out an activity, following a ...
Question 182: Which one of the following statements is CORRECT?...
Question 183: Which process or function is responsible for monitoring acti...
Question 184: Which process is responsible for dealing with complaints, co...
Question 185: Which of the following BEST describes a problem?...
Question 186: Which one of the following activities would be performed by ...
Question 187: What body exists to support the authorization of changes and...
Question 188: What should a service always deliver to customers?...
Question 189: Which of these should a change model include? 1. The steps t...
Question 190: Which problem management activity ensures that a problem can...
Question 191: Which of the following identifies the purpose of service tra...
Question 192: In which core ITIL publication can you find detailed descrip...
Question 193: Where should all master copies of controlled software and do...
Question 194: Which process analyses services that are no longer viable an...
Question 195: Which of the following statements MOST correctly identifies ...
Question 196: Which of these recommendations is best practice for service ...
Question 197: Which one of the following do technology metrics measure?...
Question 198: A known error has been created after diagnosis of a problem ...
Question 199: Which one of the following can help determine the level of i...
Question 200: Which of the following provide value to the business from se...
Question 201: Which statement BEST represents the guidance on incident log...
Question 202: What would you call the groups of people who have an interes...
Question 203: An incident is proving difficult to resolve. A technician in...
Question 204: The remediation plan should be evaluated at what point in th...
Question 205: Which of the following statements BEST describes the aims of...
Question 206: Which of the following is the correct definition of an outco...
Question 207: Which stage of the service lifecycle includes the scope of s...
Question 208: Which reason describes why ITIL is so successful?...
Question 209: What is the primary focus of business capacity management?...
Question 210: Which process would you MOST expect to be involved in the ma...
Question 211: Within service design, what is the key output handed over to...
Question 212: Which role is accountable for the operational management of ...
Question 213: Which of the following are types of service defined in ITIL?...
Question 214: Which of the following is NOT a source of best practice?...
Question 215: How is a service delivered between departments of the same o...
Question 216: Which is an objective of access management?...
Question 217: Which process is responsible for eliminating recurring incid...
Question 218: What is the BEST description of an operational level agreeme...
Question 219: Which process includes business, service and component sub-p...
Question 220: What type of record should you raise when a problem diagnosi...
Question 221: Which of the following are reasons why ITIL is successful? 1...
Question 222: What do customer perceptions and business outcomes help to d...
Question 223: Which of the following BEST describes service strategies val...
Question 224: Which of the following would be used to communicate a high l...
Question 225: Which one of the following are the two primary elements that...
Question 226: Which one of the following is the CORRECT set of steps for t...
Question 227: Which process is responsible for providing the rights to use...
Question 228: What type of baseline captures the structure, contents and d...
Question 229: What should a release policy include?...
Question 230: Which process is responsible for controlling, recording and ...
Question 231: What type of services are NOT directly used by the business ...
Question 232: At which stage of the service lifecycle should the processes...
Question 233: Which one of the following activities is NOT part of the Dem...
Question 234: Which of the following would be most useful in helping to im...
Question 235: Which statement about change management is CORRECT?...
Question 236: Which one of the following is an objective of service catalo...
Question 237: Which of the following activities are performed by a service...
Question 238: In which document would you expect to see an overview of act...
Question 239: Which tool helps with defining accountability and responsibi...
Question 240: Which of the following are types of service defined in ITIL?...
Question 241: What is the BEST description of an external customer?...
Question 242: Which statement about the service portfolio is TRUE?...
Question 243: Which one of the following is NOT a responsibility of the se...
Question 244: Which function or process would provide staff to monitor eve...
Question 245: Which one of the following is NOT a responsibility of the se...
Question 246: Access management is closely related to which other process?...
Question 247: What are customers of IT services who work in the same organ...
Question 248: Which one of the following provides the CORRECT list of proc...
Question 249: What are the two MAJOR activities in problem management?...
Question 250: What does the term "Wisdom" represent within the Data-to-Inf...
Question 251: Which of the following BEST describes an operational level a...
Question 252: Which of the following are objectives of service level manag...
Question 253: Which of the following service desk organizational structure...
Question 254: Which of the following should be considered when designing m...
Question 255: Which of the following are classed as stakeholders in servic...
Question 256: Which one of the following is the BEST definition of reliabi...
Question 257: Which one of the following do major incidents require?...
Question 258: What is defined as the ability of a service, component or co...
Question 259: Which two elements of financial management for IT services a...
Question 260: When can a known error record be raised? 1. At any time it w...
Question 261: Which of the following areas would technology help to suppor...
Question 262: Where would all the possible service improvement opportuniti...
Question 263: How many people should be accountable for a process as defin...
Question 264: Hierarchic escalation is BEST described as?...
Question 265: Which process is responsible for discussing reports with cus...
Question 266: Which one of the following is the BEST description of the pu...
Question 267: Which of the following is NOT an objective of the operations...
Question 268: Which one of the following activities does application manag...
Question 269: What is a RACI model used for?
Question 270: Which of the following statements correctly states the relat...
Question 271: Who is responsible for ensuring that the request fulfillment...
Question 272: Which of the following is NOT an objective of service transi...
Question 273: Which one of the following is an objective of service transi...
Question 274: Which of the following are benefits to the business of imple...
Question 275: Which processes are responsible for the regular review of un...
Question 276: What BEST defines IT service management?...
Question 277: Which of the following processes are performed by the servic...
Question 278: Remediation planning is a key part of which process?...
Question 279: Which of the following CANNOT be provided by a tool?...