Value streams represent the series of steps an organization takes to deliver value to a customer or stakeholder. A key principle in defining value streams is clarity about who initiates the value stream and what triggers it. This is essential for several reasons:
Understanding customer needs: Identifying the triggering stakeholder helps to understand their specific needs and expectations, which drives the design and optimization of the value stream.
Defining scope and boundaries: Knowing the trigger helps to define the starting and ending points of the value stream, ensuring that it encompasses all the necessary activities to deliver the desired value.
Measuring effectiveness: With a clear trigger, it becomes possible to measure the effectiveness of the value stream by tracking how well it meets the needs of the triggering stakeholder.