In Business Architecture, "value" refers to the benefit provided to stakeholders, aligning with TOGAF's goal to capture and deliver value in business processes and capabilities. Business value is viewed as outcomes or improvements that meet stakeholder needs, rather than purely financial or numerical metrics.
Reference:
In the context of Business Architecture, "value" is broadly defined as the benefit that something provides to stakeholders. This benefit can take many forms, including:
Financial value: Increased revenue, reduced costs, improved profitability.
Customer value: Enhanced customer satisfaction, improved customer experience, increased customer loyalty.
Operational value: Increased efficiency, improved productivity, reduced risk.
Social value: Positive impact on society, environmental sustainability, ethical practices.
The key point is that value is subjective and depends on the perspective of the stakeholder. What is valuable to one stakeholder may not be as valuable to another. Therefore, understanding stakeholder values is crucial for effective business architecture.