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How are new classes of Configuration Items (CIs) and relationships created in the ServiceNow CMDB?
Correct Answer: D
The most common and recommended way to create new CI classes in ServiceNow is byextending existing classes. This leverages the existing data structure and relationships within the CMDB. Here's why this approach is preferred: * Inheritance:Extending a class allows the new class to inherit attributes and relationships from the parent class, ensuring consistency and reducing redundancy. * Data Model Integrity:It helps maintain the integrity of the CMDB data model by building upon the established CSDM framework. * Customization:Extending classes provides flexibility to add specific attributes and relationships that are unique to the new CI class. Why not the other options? * A:While importing data can populate the CMDB, it's not the primary method for creating new CI classes and their relationships. * B:ServiceNow does not offer predefined templates for creating new CI classes. * C:IntegrationHub ETL is a powerful tool for data integration, but it's primarily used for data transformation and loading, not for creating new CI classes.
