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A CTA is guiding a client through the final step of planning a ServiceNow integration. What critical aspect should the CTA prioritize when gathering technical details?
Correct Answer: A
In the final planning stage of a ServiceNow integration, the CTA should prioritize assessingnetwork and system communication needs. This involves: Connectivity: Verifying network connectivity between ServiceNow and the external system. This includes checking firewalls, ports, and any required network configurations. Protocols: Determining the communication protocols to be used (e.g., REST, SOAP, JDBC). Security: Ensuring secure communication channels, including authentication and encryption requirements. Performance: Considering bandwidth requirements and potential performance impacts on both systems. Why not the other options? B: Determining the color scheme for integration UI: While UI considerations are important, they are not the primary focus during the technical details gathering stage. C: Planning the communication for the integration go-live: Communication planning is important but separate from the technical details of the integration itself. D: Estimating the projected integration data metrics: Data volume estimates are useful, but the primary focus is on ensuring successful communication between the systems.
