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A CMDB Administrator group wants to establish a process for receiving task notifications when the Support Group or Managed By Group fields are not populated for operational Linux servers stored in the CMDB. Which ServiceNow modules can be used to configure recommended fields and generate task records when these fields are missing?
Correct Answer: B
CI Class Manager is used to configure class-level health requirements, including attributes designated as required or recommended for a selected CI class. The administrator can identify Support Group and Managed By Group as recommended attributes for the Linux Server class. Recommended fields provide operational and diagnostic value even when they are not technically mandatory for inserting a CI. Health Preferences control how CMDB Health findings are processed, including task-generation behaviour for CIs that fail applicable health conditions. Once the health calculations identify operational Linux servers with missing recommended values, remediation tasks can be generated and assigned for corrective action. The guide confirms that task behaviour for unhealthy CIs is governed through the relevant health metric configuration rather than through the dashboard itself. Technical Service Offerings and Dynamic CI Groups can populate and synchronize group values, but they are not the modules used to define recommended-field health checks and generate health tasks. Therefore, B is correct. =========