CIS-CSM Exam Dumps | Which of the following roles cannot update a consumer's record?

Home
ServiceNow
ServiceNow Certified Implementation Specialist - Customer Service Management Exam
ServiceNow.CIS-CSM.v2024-10-14.q111
Question 81

Valid CIS-CSM Dumps shared by ExamDiscuss.com for Helping Passing CIS-CSM Exam! ExamDiscuss.com now offer the newest CIS-CSM exam dumps, the ExamDiscuss.com CIS-CSM exam questions have been updated and answers have been corrected get the newest ExamDiscuss.com CIS-CSM dumps with Test Engine here:

Access CIS-CSM Dumps Premium Version
(261 Q&As Dumps, 35%OFF Special Discount Code: freecram)

<< Prev Question Next Question >>

Question 81/111

Which of the following roles cannot update a consumer's record?

A. sn_customerservice_agent

B. sn_customerservice_manager

C. sn_customerservice.consumer_agent

D. admin

Correct Answer: A

Reference:
customer-service-management/task/create-a-consumer-record.html

Your email address will not be published. Required fields are marked *

Comment: *

Name: *

Email: *

Rating: *

Verification: *

Question List (111q): Question 1: What is the specific type of catalog item called that allows...; Question 2: Which service catalogs are available out-of-the-box in the c...; Question 3: Advanced Work Assignment assigns work to agents based on the...; Question 4: Which of the following roles have permission to create a rel...; Question 5: What benefits can be gained by integrating CSM with Field Se...; Question 6: When implementing Knowledge Product Entitlements, what is en...; Question 7: How many active OpenFrame configurations can you have on an ...; Question 8: When integrating Customer Service Management with IT Service...; Question 9: Which feature enables employees to request support for thems...; Question 10: What does Major issue Management use to identify all other c...; Question 11: Which of the following are best practice with regard to data...; Question 12: ________________ is a role for managing all of the cases in ...; Question 13: The assignment workbench uses configurable matching criteria...; Question 14: The case digests feature includes which types of case commun...; Question 15: Which application must be activated to enable customers to c...; Question 16: Contextual Search framework is used for providing Knowledge ...; Question 17: If only one user reports a content for moderation, the conte...; Question 18: In the 'Action Status' column on a case list what could a re...; Question 19: On the Customer Service Portal which personas can see work o...; Question 20: To which entities can Special Handling Notes be applied out ...; Question 21: How many outbound email accounts are supported in Customer S...; Question 22: When configuring email in Communication Channels, how many o...; Question 23: Entitlements are counted using two types of units:...; Question 24: Cost Information on cases is available as part of the Perfor...; Question 25: What allows the implementation of phases and tasks to meet p...; Question 26: How are Service Catalogs and Catalog Items related? (Choose ...; Question 27: Advanced Work Assignment (AWA) pushes work to qualified agen...; Question 28: How are ServiceNow's out-of-the-box Customer Service Managem...; Question 29: What is a supported external customer that, in turn, sells t...; Question 30: Who can create a customer service case from a community disc...; Question 31: Which step in Advanced Work Assignment (AWA) would ensure th...; Question 32: From what places in SN can an agent create a case? (Choose t...; Question 33: What are available matching criteria for case assignment in ...; Question 34: Guided decisions is a decision authoring and execution capab...; Question 35: Out-of-box, which functionality handles state transitioning ...; Question 36: What is the primary output from the Requirements Gathering w...; Question 37: The available case types are: (Choose two.)...; Question 38: Which of the following best describes how the CSM applicatio...; Question 39: What happens to a case whenever the state of one of the asso...; Question 40: When working with case types, what is the lowest level in th...; Question 41: Depending on the CSM application configurations, cases can b...; Question 42: What is the purpose of a Catalog Item variable?...; Question 43: As an agent you can report a knowledge gap, if you cannot fi...; Question 44: The ServiceNow Communities feature is only available for cus...; Question 45: Which predefined conversations are available for Customer Se...; Question 46: In Advanced Work Assignment, what does the overflow assignme...; Question 47: Which of the following is correct regarding the create conta...; Question 48: Which feature enables you to quickly identify high-priority ...; Question 49: Name a security benefit gained from using scoped application...; Question 50: Matching rules enhance assignment capability by ____________...; Question 51: Using the out-of-the-box major issue management process flow...; Question 52: What action can be performed by a Partner Admin (sn_customer...; Question 53: A consumer service agent receives and accepts a case which w...; Question 54: Agents and managers cannot create knowledge articles from Co...; Question 55: What are the three out-of-the-box playbooks for CSM? Choose ...; Question 56: Which services does a Customer (sn_customerservice.customer)...; Question 57: What module is used to create Case Record Producers?...; Question 58: Which feature allows an agent to copy reusable messages to c...; Question 59: Which of the following child case states would cause parent ...; Question 60: What role does the Engagement Manager play before the Worksh...; Question 61: Configuration items (CIs) are entities that capture the indi...; Question 62: Customer service agents can use Agent Assist to search for i...; Question 63: Special Handling Notes can apply to which one of the followi...; Question 64: Which roles are considered external? Choose 2 answers...; Question 65: External customers can view the problem, change, and request...; Question 66: What is a case?; Question 67: In Workspace Chat, agents have the ability to use quick acti...; Question 68: Asset classes are defined to allow for logical grouping of a...; Question 69: What are the characteristics of Knowledge Categories?...; Question 70: Out-of-the-box, the consumer support portal (/csp) CANNOT be...; Question 71: What are the advantages of leading indicators over lagging i...; Question 72: ACME corporation wants to use ServiceNow CSM for supporting ...; Question 73: Information about a customer's service contract is found in ...; Question 74: Out-of-the-box. cases are automatically closed after how man...; Question 75: In CSM Asset Management has a different meaning than in ITSM...; Question 76: During which Now Create stage are workshops conducted?...; Question 77: Predictive Intelligence improves triage quality by eliminati...; Question 78: What is KCS (Knowledge Centered Services)?...; Question 79: What are the three main components that make up Proactive Cu...; Question 80: Which roles are considered external? (Choose two.)...; Question 81: Which of the following roles cannot update a consumer's reco...; Question 82: Customer Service Trending Topics is a capability that enable...; Question 83: What is the purpose of the Guided Decisions capability?...; Question 84: Which of the following functions can be completed when using...; Question 85: After installing the Performance Analytics Content Pack for ...; Question 86: What are the different resource matching methods on the Matc...; Question 87: What are the Critical Success Factors that are related to CS...; Question 88: A customer service agent wants to escalate an account but is...; Question 89: When are child cases updated from the parent case?...; Question 90: Configure chat for Agent Workspace so that agents can intera...; Question 91: Match the definitions for roles relationships. (Exhibit)...; Question 92: User criteria records may be applied to which knowledge item...; Question 93: Which of the following statements is correct regarding produ...; Question 94: Which knowledge records can be configured with User Criteria...; Question 95: Depending on which CSM workspace you are operating within, c...; Question 96: In the Customer Service Management space what defines the te...; Question 97: What can a person assigned with the customer role access on ...; Question 98: What does NLU stand for?; Question 99: What does the Agent Whisper function do?...; Question 100: What is knowledge article versioning?...; Question 101: In ServiceNow's CSM Application, what is an interaction?...; Question 102: Which of the following allows you to install out-of-the-box ...; Question 103: What are benefits of me Conversation History feature? (Choos...; Question 104: An Account Relationship is based on a defined account relati...; Question 105: For security purposes certain roles cannot be assigned to a ...; Question 106: From which places in ServiceNow can a customer service agent...; Question 107: Which of the following is a condition for matching rules?...; Question 108: When are any changes to the platform considered a customizat...; Question 109: A customer service manager would like to limit the reading a...; Question 110: Which of the following are channels? (Choose two.)...; Question 111: What is a household entity?

[×]

Download PDF File

Enter your email address to download ServiceNow.CIS-CSM.v2024-10-14.q111.pdf

Email:

Disclaimer:
Freecram doesn't offer Real GIAC Exam Questions. Freecram doesn't offer Real SAP Exam Questions. Freecram doesn't offer Real (ISC)² Exam Questions. Freecram doesn't offer Real CompTIA Exam Questions. Freecram doesn't offer Real Microsoft Exam Questions.
Oracle and Java are registered trademarks of Oracle and/or its affiliates.
Freecram material do not contain actual actual Oracle Exam Questions or material.
Microsoft®, Azure®, Windows®, Windows Vista®, and the Windows logo are registered trademarks of Microsoft Corporation.
Freecram Materials do not contain actual questions and answers from Cisco's Certification Exams. The brand Cisco is a registered trademark of CISCO, Inc.
CFA Institute does not endorse, promote or warrant the accuracy or quality of these questions. CFA® and Chartered Financial Analyst® are registered trademarks owned by CFA Institute.
Freecram does not offer exam dumps or questions from actual exams. We offer learning material and practice tests created by subject matter experts to assist and help learners prepare for those exams. All certification brands used on the website are owned by the respective brand owners. Freecram does not own or claim any ownership on any of the brands.

Question 81/111

LEAVE A REPLY

Download PDF File