CIS-CSM Exam Dumps | Using the out-of-the-box major issue management process flow, a consumer service agent proposes an existing

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ServiceNow.CIS-CSM.v2024-10-14.q111
Question 51

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Question 51/111

Using the out-of-the-box major issue management process flow, a consumer service agent proposes an existing case in the Open state as a major case candidate. The major case candidate has a consumer defined and is approved by the customer service manager What happens to the major case candidate?

A. The major case candidate is closed and a new major case is created

B. The major case candidate becomes the major case

C. The major case candidate requires an approval from the major issue manager

D. A new major case is created and the major case candidate Is added as a child to the major case

Correct Answer: D

https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/concept/major-candidate-child-case-types.html

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