CIS-CSM Exam Dumps | Advanced Work Assignment assigns work to agents based on their availability, capacity, and skills. Agent

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ServiceNow.CIS-CSM.v2024-10-14.q111
Question 3

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Question 3/111

Advanced Work Assignment assigns work to agents based on their availability, capacity, and skills. Agent Affinity enhances the Advanced Work Assignment process by adding additional agent details organized by affinity type. Which of these are these affinity types?
Choose 3 answers

A. Skill seniority

B. Account team responsibility

C. Related task

D. Historical

E. Product expertise

Correct Answer: B,C,D

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Question List (111q): Question 1: What is the specific type of catalog item called that allows...; Question 2: Which service catalogs are available out-of-the-box in the c...; Question 3: Advanced Work Assignment assigns work to agents based on the...; Question 4: Which of the following roles have permission to create a rel...; Question 5: What benefits can be gained by integrating CSM with Field Se...; Question 6: When implementing Knowledge Product Entitlements, what is en...; Question 7: How many active OpenFrame configurations can you have on an ...; Question 8: When integrating Customer Service Management with IT Service...; Question 9: Which feature enables employees to request support for thems...; Question 10: What does Major issue Management use to identify all other c...; Question 11: Which of the following are best practice with regard to data...; Question 12: ________________ is a role for managing all of the cases in ...; Question 13: The assignment workbench uses configurable matching criteria...; Question 14: The case digests feature includes which types of case commun...; Question 15: Which application must be activated to enable customers to c...; Question 16: Contextual Search framework is used for providing Knowledge ...; Question 17: If only one user reports a content for moderation, the conte...; Question 18: In the 'Action Status' column on a case list what could a re...; Question 19: On the Customer Service Portal which personas can see work o...; Question 20: To which entities can Special Handling Notes be applied out ...; Question 21: How many outbound email accounts are supported in Customer S...; Question 22: When configuring email in Communication Channels, how many o...; Question 23: Entitlements are counted using two types of units:...; Question 24: Cost Information on cases is available as part of the Perfor...; Question 25: What allows the implementation of phases and tasks to meet p...; Question 26: How are Service Catalogs and Catalog Items related? 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