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A UX Designer has created a new form for a call center that takes special delivery information from its customers. The designer wants to ensure the call center staff finds the form easy and intuitive to use. Which kind of testing should be conducted to validate this?
Correct Answer: C
Recent Comments (The most recent comments are at the top.)
Louise - Feb 06, 2024
B. Usability Testing
Usability testing is the most direct and effective method for validating whether the new form designed for call center staff is easy and intuitive to use.
C. Survey? involves collecting feedback through questionnaires but may not provide the in-depth, contextual insights into how users interact with the form in real-time, which is crucial for identifying usability issues.
Recent Comments (The most recent comments are at the top.)
B. Usability Testing
Usability testing is the most direct and effective method for validating whether the new form designed for call center staff is easy and intuitive to use.
C. Survey? involves collecting feedback through questionnaires but may not provide the in-depth, contextual insights into how users interact with the form in real-time, which is crucial for identifying usability issues.
It's B