Sales-Cloud-Consultant Exam Dumps | Sales reps at Cloud Kicks (CK) often receive important customer emails they want to record as activities

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Question 123/127

Sales reps at Cloud Kicks (CK) often receive important customer emails they want to record as activities related to contacts in Salesforce. CK has Office 365, as well as a policy that prevents users from installing anything directly on their computers.
Which solution should a consultant recommend meeting this requirement?

A. Salesforce for Outlook

B. Salesforce Console for Sales

C. Einstein Activity Capture

D. Lightning Console for Sales

Correct Answer: C

Einstein Activity Capture is a Salesforce feature that automatically syncs emails and events from Office 365 (or Gmail) to Salesforce. Users do not need to install anything on their computers, as the feature works in the cloud. Users can also choose which emails and events to sync, and relate them to contacts, accounts, opportunities, or other records in Salesforce. Einstein Activity Capture can help users save time and keep track of their customer interactions. Verified Reference: [Einstein Activity Capture]

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