During User Acceptance Testing (UAT), when an incident is submitted due to a discrepancy in the invoice total, the following information should be included in the description of the incident for a quick resolution:
BQuote number, order number, or invoice number: This information is crucial as it helps identify the specific transaction that has caused the issue1.
D; Steps to reproduce the issue: Providing a clear and detailed step-by-step process to reproduce the issue is essential. This allows the team to understand the exact scenario under which the issue occurs, making it easier to diagnose and resolve1.
E: Expected results: Clearly stating what the expected results should be provides a benchmark against which the actual results can be compared. This helps in understanding the deviation and the impact of the issue1.
References
* Learn About User Acceptance Testing Unit | Salesforce Trailhead
* User Acceptance Testing Strategies for Large Data Volume Scenarios | Salesforce Education
* Resolve an Incident - Salesforce
* Steps to Implement Incident Management in Your Salesforce Org