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A client wants to create an OmniScript to capture customer satisfaction. The process requires the following actions: * Present the user with a customer satisfaction question that allows them to select one option from a 1-5 satisfaction rating. * Create a case for an account team member to follow up. * Email a summary message to the user. Which OmniScript elements should the consultant recommend to meet these requirements'
Correct Answer: C
The OmniScript elements that the consultant should recommend to meet these requirements are: Radio Group, DataRaptor Post Action, and Email Action. A Radio Group element is an element that can display a list of options for the user to choose from, such as customer satisfaction rating. A Radio Group element allows only one option to be selected at a time, and can also have icons for each option. A DataRaptor Post Action is an action that can write data to a Salesforce object or invoke a Salesforce API. The consultant can use a DataRaptor Post Action to create a case for an account team member to follow up. An Email Action is an action that can send an email to one or more recipients, with optional attachments and templates. The consultant can use an Email Action to email a summary message to the user