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A business implements a simple OmniScript in their call center that allows agents to quickly create a case when on the phone with customers. The OmniScript has been running successfully in the call center for over a year. The business decides it wants to allow partners to create cases directly from their Community portal. What is the most efficient solution that the consultant can propose to meet this new requirement?
Correct Answer: C
The most efficient solution is to clone the existing OmniScript to a new LWC OmniScript and deploy it to the Community portal. LWC OmniScripts are designed for web-based interactions and can be easily embedded in any web page. OmniOut is not a tool for deploying OmniScripts, but a feature that allows users to export data from an OmniScript. Embedding the existing OmniScript as a reusable component within a new Community OmniScript would require creating an unnecessary wrapper script. Duplicating the existing OmniScript would create redundant code and maintenance issues.
Recent Comments (The most recent comments are at the top.)
sh - Nov 23, 2024
B. Embed the existing OmniScript as a reusable component within a new Community OmniScript.
Recent Comments (The most recent comments are at the top.)
B. Embed the existing OmniScript as a reusable component within a new Community OmniScript.