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Question 14/49
A business has a requirement to display cases in a console for service agents. Cases can have avariety of statuses, including Active, Closed, or Escalated. When a case is Closed, agents need to be able to reopen the case. When the case is Active or Escalated, agents should not have the option to reopen the case.
Which FlexCard functionality can be used to meet this requirement?
Which FlexCard functionality can be used to meet this requirement?
Recent Comments (The most recent comments are at the top.)
A is correct because C is more to be used if you are already employing different layouts or need to manage multiple different views based on the status. This approach is more about switching entire views rather than just showing or hiding specific components.
A is correct because C is more to be used if you are already employing different layouts or need to manage multiple different views based on the status. This approach is more about switching entire views rather than just showing or hiding specific components.
Indeed States seems to be the correct one:
https://help.salesforce.com/s/articleView?id=sf.os_flexcard_states.htm&type=5
It's C 'States'
Why is not the C(State)?
I think that you can have states for each case status and define the actions you need for each status